Chicago Union Station
Amtrak intercity and Metra commuter rail terminal
Facade of the main station building as seen from Jackson Boulevard
General information
Location	225 South Canal Street, Chicago, Illinois
Owned by	Amtrak
Operated by	Amtrak, Metra
Line(s)	C&M Subdivision (North Concourse) Chicago Subdivision (South Concourse)
Platforms	30 island platforms
Tracks	24 (14 South Concourse, 10 North Concourse)[1]
Connections	Chicago "L": Blue at Clinton Brown Orange Pink Purple at Quincy CTA Buses, Amtrak Thruway, Pace, Megabus, Greyhound
Construction
Parking	Paid
Bicycle facilities	3 Divvy bikeshare stations
Accessible	Yes
Other information
Station code	Amtrak: CHI
IATA code	ZUN
Fare zone	1 (Metra)
Website	chicagounionstation.com
History
Opened	May 16, 1925; 99 years ago (1925-05-16)
Passengers
FY 2023	2,722,448[2] (Amtrak)
Services Preceding station Amtrak Following station Terminus Blue Water New Buffalo toward Port Huron Cardinal Dyer toward New York Floridian South Bend toward Miami Lake Shore Limited South Bend toward New York or Boston South Pere Marquette St. Joseph toward Grand Rapids Wolverine Hammond–Whiting toward Pontiac Glenview toward St. Paul Borealis Terminus Naperville toward Emeryville California Zephyr Homewood toward New Orleans City of New Orleans Glenview toward Seattle or Portland Empire Builder Glenview toward Milwaukee Hiawatha Homewood toward Carbondale Illini and Saluki La Grange Road toward Quincy Illinois Zephyr and Carl Sandburg Summit toward St. Louis Lincoln Service Naperville toward Los Angeles Southwest Chief Joliet toward Los Angeles or San Antonio Texas Eagle Preceding station Metra Following station Halsted Street toward Aurora BNSF Terminus Summit toward Joliet Heritage Corridor Weekday rush hours Western Avenue toward Fox Lake Milwaukee District North Western Avenue toward Big Timber Road Milwaukee District West Western Avenue toward Antioch North Central Service Weekdays Wrightwood toward Manhattan SouthWest Service Weekdays
Former services Preceding station Amtrak Following station Terminus Capitol Limited 1981–2024 South Bend toward Washington, D.C. Hoosier State Discontinued in 2019 Dyer toward Indianapolis Kentucky Cardinal Discontinued in 2003 Dyer toward Louisville Pennsylvanian 1998–2003 Hammond–Whiting toward Philadelphia Three Rivers 1995–2005 Hammond–Whiting toward New York International Hammond–Whiting 1982–2001 toward Toronto Niles 2001–2004 toward Toronto Lake Cities 1980–2004 Hammond–Whiting toward Pontiac Twilight Limited 1976–2004 Hammond–Whiting toward Pontiac Broadway Limited Discontinued in 1995 Hammond–Whiting toward New York Lake Shore South Bend toward New York (Grand Central) Calumet Discontinued in 1991 Hammond–Whiting toward Valparaiso Mountaineer 1975–1977 Peru toward Norfolk James Whitcomb Riley 1974–1977 Peru toward Washington, D.C. James Whitcomb Riley and George Washington 1972–1974 Homewood toward Washington, D.C. or Newport News Floridian 1972-1979 Logansport 1972–1975 toward St. Petersburg or Miami Lafayette 1975–1979 toward St. Petersburg or Miami Elmhurst 1974-1981 toward Dubuque Black Hawk 1974–1981 Terminus Glenview 2000-2001 toward Janesville Lake Country Limited Joliet (Union Station) toward Dallas or Houston Lone Star Discontinued in 1979 Joliet (Union Station) toward Laredo or Houston Inter-American Discontinued in 1981 Naperville toward Los Angeles Desert Wind Discontinued in 1997 Naperville toward Seattle Pioneer Discontinued in 1997 Glenview toward Seattle North Coast Hiawatha Discontinued in 1979 Preceding station Burlington Route Following station La Grange toward Denver Main Line Terminus Aurora toward Oakland California Zephyr La Grange toward Minneapolis Minneapolis – Chicago Halsted Street toward Aurora Suburban Service Preceding station Milwaukee Road Following station Western Avenue towards Seattle or Tacoma Main Line Terminus Western Avenue towards Omaha Omaha – Chicago Western Avenue towards Milwaukee Chicago – Milwaukee Western Avenue towards Walworth Suburban Service North Line Western Avenue towards Elgin Suburban Service West Line Fullerton Avenue towards Llewellyn Park Chicago – Evanston Preceding station Pennsylvania Railroad Following station Terminus Main Line Englewood toward New York or Exchange Place Valparaiso Local Garfield Boulevard toward Valparaiso Chicago – Columbus Englewood toward Columbus Chicago – Cincinnati Englewood toward Cincinnati Chicago – Louisville Englewood toward Louisville Preceding station Alton Railroad Following station Halsted Street toward St. Louis Main Line Terminus Preceding station Norfolk and Western Railway Following station 47th Street toward Orland Park Orland Park Cannonball Terminus
Future services Preceding station Amtrak Following station La Grange Road toward Moline Quad Cities Proposed Terminus
Interactive map highlighting Chicago Union Station
Coordinates	41°52′43″N 87°38′25″W / 41.87861°N 87.64028°W / 41.87861; -87.64028
Architect	D. H. Burnham & Company and successors
Architectural style(s)	Beaux-Arts
Chicago Landmark
Designated	May 1, 2002
Track layout v t e Legend C&E to Llewellyn Park [note 1] MD-W to Big Timber Road NCS to Antioch MD-N to Fox Lake Blue ( to O'Hare to downtown ) Green Pink [note 1] end MD-WNCSMD-N end North Concourse South Concourse BNSFHCSWS end [note 2][note 3] end Blue ( to Forest Park to downtown ) Yard tracks omitted beyond this point B&OCT Bridge (closed) St. Charles Air Line Br. (temporarily closed)   BNSF to Aurora [note 2] HC to Joliet SWS to Manhattan [note 3] Key Platforms for passenger use Platform for mail use Yard tracks; former tracks ^ a b Empire Builder, Borealis, Hiawatha ^ a b California Zephyr, Illinois Zephyr/Carl Sandburg, Southwest Chief ^ a b Blue Water, Floridian, Lake Shore Limited, Pere Marquette, Wolverine, Cardinal, City of New Orleans, Illini/Saluki, Lincoln Service, Texas Eagle

Chicago Union Station is an intercity and commuter rail terminal located in the West Loop neighborhood of the Near West Side of Chicago. Amtrak's flagship station in the Midwest, Union Station is the terminus of eight national long-distance routes and eight regional corridor routes. Six Metra commuter lines also terminate here.

Union Station is just west of the Chicago River between West Adams Street and West Jackson Boulevard, adjacent to the Chicago Loop. Including approach and storage tracks, it covers about nine and a half city blocks (mostly underground, beneath streets and skyscrapers, some built with the earliest usage of railway air rights).

The present station opened in 1925, replacing an earlier union station on this site built in 1881. The station is the fourth-busiest rail station in the United States, after Pennsylvania Station, Grand Central Terminal, and Jamaica station in New York City,^[3] and the busiest outside of the Northeast Corridor. It handles about 140,000 passengers on an average weekday (including 10,000 Amtrak passengers).^[4] It has Bedford limestone Beaux-Arts facades, and an interior with massive Corinthian columns, marble floors, and a Great Hall, highlighted by brass lamps.^[5]

The station connects to multiple transit authorities including the Chicago Transit Authority bus and Chicago L lines, Metra, Pace, Greyhound, and more either within the station or within walking distance.

Chicago Union Station is named a union station, like many train stations across the United States that were shared by several railroad companies.^[6] The station is the third union station to occupy the site between West Adams Street and West Jackson Boulevard. The station is known by the acronym CUS, as well as by its Amtrak station code CHI.

Chicago Union Station is situated in the West Loop Gate neighborhood of the Near West Side of Chicago, just west of Chicago's Loop. The station's underground concourse and train sheds abut the Chicago River; passageways extend west beneath Canal Street to the main station building, one block over.^[7]

Chicago Amtrak services
Legend
Amtrak services within the Metra service area
Empire Builder to Seattle or Portland Hiawatha to Milwaukee Borealis to St. Paul Metra MD-N Glenview MD-N Metra UP-NW Metra MD-W NCS Metra UP-W Metra to Ogilvie Transportation Center Union Station South Shore Line & Metra ME to Millennium Station switchback for I&S and CoNO Homewood ME Illini and Saluki to Carbondale City of New Orleans to New Orleans Summit HC Metra RI to LaSalle Street Joliet HC RI Lincoln Service to St. Louis Texas Eagle to San Antonio La Grange Road BNSF Naperville BNSF California Zephyr to Emeryville Southwest Chief to Los Angeles Illinois Zephyr and Carl Sandburg to Quincy Not all lines and junctions shown
This diagram: view talk edit

Unlike many major American intercity and commuter rail hubs, Union Station does not have any direct connection to local rapid transit service. However, two Chicago "L" stations are within walking distance of Union Station.

• Clinton (two blocks south of the station): Blue
• Quincy (three blocks east of the station, on The Loop): Brown, Orange, Pink, and Purple

Metra's other three downtown terminals – the Ogilvie Transportation Center, LaSalle Street Station and Millennium Station – are all within walking distance of Union Station. Passengers connecting from Ogilvie can access Union Station's north platforms on the opposite side of Madison Street.

Numerous CTA bus routes stop directly at Union Station:^[8]

• Union Station Transit Center: 1, 28, 121, 124, 128, 151, 156
• West side of Clinton, north side of block: 125, 130, 192
• West side of Clinton, south side of block: 7, 60, 157
• Southwest corner of Clinton/Jackson: 126, 754, 755 (Pace)

Union Station Transit Center is located adjacent to Union Station's parking garage.^[9] The bus station opened in 2016, on land formerly used for a surface parking lot.^[10] It features an elevator and stairway to the Amtrak underground pedestrian tunnel, allowing commuters to pass between Union Station and the bus staging area without crossing at street level.

Union Station has a counter operated by the Greyhound intercity bus company. Tickets are available for purchase, and some Greyhound and Megabus buses pick up passengers on South Canal Street, on the east side of the station building. The full-service Greyhound station is four blocks southwest of Union Station.^[11]

Union Station was served by lines in all directions even before Penn Central and Amtrak consolidated the downtown terminals. The station served as a terminal for the following railroads:

• Chicago and Alton Railroad – only a tenant, later part of the Gulf, Mobile and Ohio Railroad
• Chicago, Burlington and Quincy Railroad (Burlington Route)
• Chicago, Milwaukee, St. Paul and Pacific Railroad (Milwaukee Road) – The station housed its corporate offices from 1924 to 1986
• Pittsburgh, Fort Wayne and Chicago Railway (PRR)
• Pittsburgh, Cincinnati, Chicago and St. Louis Railroad (Panhandle) (moved to use the PFW&C approach after April 23, 1917)
• Penn Central Transportation Company (former services of the New York Central Railroad and Michigan Central Railroad) (moved from LaSalle Street Station October 27, 1968)
• Amtrak (began May 1, 1971, moved from Dearborn Station May 2, 1971 and Central Station March 6, 1972 (Floridian moved January 23, 1972); Amtrak's Calumet and Indiana Connection commuter trains also ran into Union Station)

Some of these trains and their names have survived to present Amtrak services, such as the Empire Builder, the California Zephyr, and the Hiawatha.

The name Ann Rutledge was used by Amtrak as a Chicago-St. Louis-Kansas City route until a name and service consolidation in 2009. There is also a Lincoln Service that operates in Illinois.

Located west of Canal Street, Union Station's station building occupies an entire city block. At its center is the Great Hall, the main waiting room. Arrayed around the Great Hall are numerous smaller spaces containing restaurants and services, and a wide passageway leading to the concourse. Above the main floor are several floors of office space, currently used by Amtrak. Original plans called for many more floors of offices, forming a skyscraper above the Great Hall. This was never completed, although the plan has been revived in recent years.

The Burlington Room is an event space at the northwest of the Great Hall. The room features large columns, chandeliers, four French block murals of landscape scenery, and an original mirror. The space, initially a women's lounge, was restored in November 2016, after years of damage and neglect. For event uses, the space has color-changing lights and an audiovisual system.^[12]

The headhouse includes a space formerly used as a Fred Harvey restaurant. After a large fire in 1980, the space was damaged, windows on Clinton Street were destroyed, and the space was left vacant since then. In 2018, Amtrak announced plans to redevelop the space into a multi-level food hall, using funds from the sale of its parking garage. A new entrance and canopy would be installed on Clinton Street, and new windows would replace the bricked-up windows. The food hall was planned to open in the summer of 2020.^[13]

The headhouse also includes a Metropolitan Lounge, one of seven Amtrak offers in its stations. The lounge operates like an airport lounge, accessible to business- and first-class passengers, as well as other high-price ticketed passengers. The lounge reopened in June 2016, moving from the concourse to the headhouse. It has two stories and 13,500 square feet (1,250 m²), double the space of the previous lounge. It features different seating areas intended for businesspeople, families and children, and people using phones or tablets. The space has bathrooms with showers, and an elevator.^[14][15]

Union Station is laid out with a double stub-end configuration, with 10 tracks coming into the station from the north and 14 from the south. Unlike most of Amtrak's major stations, every train calling at Union Station either originates or terminates there; all passengers traveling through Chicago must change trains to reach their final destination. There are two through tracks to allow out-of-service equipment moves between the north and south side, including one with a platform to allow extra long trains to board. Between the north and south sides of the station is a passenger concourse. Passengers can walk through the concourse to get from any platform to any other without stairs or elevators.^[16] Odd-numbered platforms (1–19) are on the north half of the station, and even-numbered platforms (2–30) on the south half. The north tracks are used by Amtrak for the Hiawatha, the Borealis, and the Empire Builder, and by Metra for the Milwaukee District West, Milwaukee District North, and North Central Service routes. The south tracks are used for all other Amtrak services, as well as by Metra for the BNSF, Heritage Corridor and SouthWest Services. Two station management structures (known as glasshouses), one on each side of the terminal, monitor train-to-track assignments and the flow of traffic in and out of the station. Actual oversight and control of switching and signalling is accomplished by two "train director" positions, one for each side of the station, located in the Amtrak control center in the station's headhouse.

Numerous entrances provide access to Union Station's underground platform level. The main entrance is on Canal Street opposite the headhouse, but passengers can also reach the platforms directly from the headhouse via an underground passageway. Two secondary entrances are located in Riverside Plaza near the Jackson Boulevard and Adams Street bridges. On Madison Street, across the street, and one block east from Ogilvie Transportation Center, are a set of entrances to the north platforms.

Union Station was designed by D. H. Burnham & Company (known for its lead architect Daniel Burnham, who died before construction began). The successor firm of Graham, Anderson, Probst and White completed the work. The terminal was among the first to anticipate automobile traffic; it was first designed in 1909, one year after the Model T entered production. It was designed with ticket offices, concourses, platforms, waiting and baggage rooms, and shops, all on a single level, meant to be easy to navigate. At opening, the terminal also housed a hospital, chapel, and jail cell.^[6]

The main building, a square Neoclassical structure, takes up one city block. Its architectural style contrasts with modern glass-faced buildings around it. The station has wide porticos and large colonnades on its exterior. The street-level entrances utilize Indiana limestone.^[6]

The station originally featured a large Beaux-Arts concourse building along the river, made with marble, glass, and iron.^[6] Massive steel arches held up the vaulted roof, and several stairways led passengers down to the platforms. The concourse was demolished in 1969 and replaced with an office tower.^[17]

At the building's center is the Great Hall, a 110-foot (34 m)-high atrium capped by a large barrel-vaulted skylight. The 24,000-square-foot (2,200 m²) room has connecting lobbies, staircases, and balconies. Enormous wooden benches are arranged in the room for travelers to wait for connections, and two specially-designed underground taxicab drives were built to protect travelers from the weather.^[18] The room's columns are of textured Roman travertine, with leafy golden Corinthian capitals. The ceilings and insets are coffered, with decorative rosettes.^[6]

Two statues by Henry Hering —Night and Day — look down on passengers, symbolizing the 24-hour operation of the railroads. The statue Night holds an owl, while Day holds a rooster.^[18]

The Chicago Union Station Power House is a decommissioned coal-fire power plant that provided power to Union Station and its surrounding infrastructure.^[19][20][21] Located on the Chicago River, north of Roosevelt Road, it was designed in the Art Moderne style by Graham, Anderson, Probst and White in 1931.^[19][20][21] The power plant was decommissioned in 2011.^[19][20][21] It was included in Preservation Chicago's 7 Most Endangered list in 2017 and 2020, as Amtrak has plans to demolish the building.^{[19][21][22][23][24]}

The same architecture firm that designed Union Station also designed the Old Chicago Main Post Office, a post office atop the station's southern tracks. The post office, opened four years before Union Station, utilized the rail system, funneling mail to and from the trains below. An expansion in 1932 made the structure the world's largest post office.^[7]

The large amount of land above the tracks and platforms has tempted property owners and developers. Possibly inspired by Terminal City, a development built atop New York's Grand Central Terminal's train shed, Chicago moved to develop the air rights above Union Station's tracks. The first building to be built was that of the Chicago Daily News in 1929. Designed in the Art Deco style, it was the first structure to add a public promenade along the river, which would be named Riverside Plaza. Soon after, in 1932, the new Chicago Main Post Office opened. Also in the Art Deco style, it is a gigantic structure that occupies two full city blocks. The Great Depression and subsequent World War II halted development, but in the 1960s, work began on Gateway Center, a Modernist complex of five buildings. Only the first four were built, and construction lasted into the 1980s through several economic cycles.

In 1990 the Morton International Building opened. Now named for Boeing, it is the tallest building yet to be constructed over the tracks. With the construction of River Point beginning in 2013 and 150 North Riverside beginning in 2014, the entire length of the train shed and tracks from Union Station north to Fulton Street and south to Polk Street is enclosed by overhead development.

Chicago Union Station's train shed, covered by buildings built above the tracks, helped lead locomotives to funnel significant soot and smoke in and around the station. This was unlike Grand Central Terminal, which has only allowed electric trains into its trainshed since opening.^[7]

The current Union Station is the second by that name built in Chicago, and possibly the third rail station to occupy the site. The need for a single, centralized station was an important political topic in 19th and 20th-century Chicago,^[25] as various competing railroads had built a series of terminal stations. The numerous stations and associated railyards and tracks surrounded the city's central business district, the Loop, and threatened its expansion. The various stations also made travel difficult for through-travelers, many of whom had to make inconvenient transfers often slowed by street traffic from one station to another through the Loop. Union Station was part of architect Daniel Burnham's city-wide Plan of Chicago in 1909.^[6]

On December 25, 1858, the Pittsburgh, Fort Wayne and Chicago Railroad opened as far as Van Buren Street in Chicago. It built the first station at what would eventually become today's Union Station on the west bank of the Chicago River.

The railroad built a permanent depot at the corner of Canal and Madison streets in 1861.

On April 7, 1874, five railroads agreed to build and share a union station just north of the original Pittsburgh, Fort Wayne, and Chicago Railroad station site at Van Buren Street. These railroads were:

• Pennsylvania Company (a subsidiary of the Pennsylvania Railroad)
• Chicago, Burlington and Quincy Railroad (Burlington Route)
• Michigan Central Railroad
• Chicago and Alton Railroad
• Chicago, Milwaukee and St. Paul Railway (The Milwaukee Road)

The Michigan Central, which had previously been using the Illinois Central Railroad's Great Central Station, soon decided to back out of the agreement, and continued to use the Illinois Central Depot. The Chicago and North Western Railway, not part of the original agreement, considered switching to the new station from its Wells Street Station but deferred instead. In 1911 it built the Chicago and North Western Passenger Terminal for its operations.

The remaining four original companies used the station when it opened in 1881. The headhouse of the Union Depot, a narrow building, fronted onto Canal Street and stretched from Madison Street to Adams Street.^[26] Tracks led into the station from the south, and platforms occupied a strip of land between the back of the headhouse and the bank of the Chicago River. South of the station, Adams, Jackson, and Van Buren Streets rose over the tracks and the river on bridges. The station, along with its successor, was effectively two back-to-back stub-end terminals. Virtually all trains arriving would terminate there, and passengers traveling further would need to change trains.^[7]

Growth in passenger traffic, as well as a civic push to consolidate numerous railroad terminals, led to a proposal for an enlarged Union Station on the same site. The second Union Station would be built by the Chicago Union Station Company. This was a new company formed by all the railroads that had used the first station, save for the Chicago and Alton, which became a tenant in the new station. The Pennsylvania Railroad, then the U.S.'s largest railroad company, planned and directed the project.^[7]

The architectural firm was D. H. Burnham & Company (known for its lead architect Daniel Burnham, who died before construction began). The successor firm of Graham, Anderson, Probst and White completed the work.^[6] Work began on the massive project in 1913, and required purchasing adjacent properties and moving freight facilities. Construction stalled during World War I, and resumed in 1919.^[7] The station finally opened on May 16, 1925, twelve years after construction began; some viaduct work continued into 1927. The construction cost, funded by the railroad companies involved, was projected to be $65 million, but ended up costing $75 million.^[1] Construction was delayed several times by World War I, labor shortages and strikes. The construction of the station also involved the demolition and relocation of some previously existing buildings such as the Butler Brothers Warehouse along the Chicago River. It is one of about a dozen monumental Beaux-Arts railroad stations that were among the most complicated architectural programs of the era called the "American Renaissance", combining traditional architecture with engineering technology, circulation patterning and urban planning. Union Station was hailed as an outstanding achievement in railroad facility planning at the time.

During World War II, Union Station was at its busiest, handling as many as 300 trains and 100,000 passengers daily, many of them soldiers. Illustrator Norman Rockwell captured this era with his cover painting for a December 1944 issue of The Saturday Evening Post, depicting the station jammed with Christmas travelers.^[27] After the war, the growth of highway construction and private ownership of automobiles caused a severe decline in American passenger-rail ridership, including at Union Station.

Concourse building (foreground) and headhouse (background), 1924. The concourse building has since been replaced by modern skyscrapers.

Original concourse interior, 1925, since demolished. Only the headhouse remains above ground, the concourse is now entirely underground.

In 1969, the station's owner demolished the concourse building, making way for a modern office tower. A new and modernized, though less grand, concourse was constructed beneath the tower.^[6] In May 1971, the national railroad Amtrak was formed to take over long-distance passenger train service, while commuter trains remained privately operated.^[28] In 1980, the station's Fred Harvey restaurant experienced a large fire. The space was damaged, windows on Clinton Street were destroyed, and the space was left vacant since then.^[13]

In 1984, Amtrak bought out the shares of Chicago Union Station Company held by Burlington Northern (successor to the Burlington Route) and the Milwaukee Road, becoming sole owner of the station.^[28]

In the 1990s, Lucien Lagrange Associates made some patchwork renovations, including to the Great Hall and its skylight, which had been blacked-out since World War II.^[29] Restoration of Union Station continued. Numerous spaces within the station had yet to be renovated, and many sat unused, especially within the station building.^[6]

After the September 11, 2001 attacks, Amtrak closed the pair of taxicab drives in the name of security. Passenger traffic has increased and is exceeding the design capacity of the 1991 renovation.^[30] On May 1, 2002, the station was designated a Chicago Landmark, protecting its exterior, rooflines, and public interior spaces from alterations.^[6][31] The status protects all exteriors, rooflines, the central lightwell, vehicular drives, the Great Hall, skylight, and select interior features – balconies, porticos, corridors, lobbies, and stairs.^[32]

In 2010, Amtrak (the current owners of the Chicago Union Station Company) announced plans to air-condition the Great Hall for the first time since the 1960s.^[33] That year a Chicago Tribune investigation revealed high levels of diesel soot on the underground platforms of Union Station.^[34] Metra established an "Emissions Task Force" to study this problem and recommend solutions to improve air quality in the underground areas.^[35] In 2011, its lighting system was replaced with more energy-efficient light bulbs and motion sensors, reducing the station's annual carbon emissions by 4 million tons.^[5] Custom steel lighting covers were added to top these safety/light towers, helping them blend in with the overall neoclassical style of the station.^[36]

In 2011, the city held a public meeting to discuss goals for the station, aiming to accommodate the expected 40 percent growth in passengers by 2040.^[5] In the following year, city agencies joined to publish a master plan for renovating and improving Union Station.^[6] Short-term goals were to improve station entrances and expand waiting rooms, as well as enhance bus lanes on Clinton and Canal Streets and create a bus terminal (completed in 2016). Goals for the next five to ten years included widening commuter platforms, using unutilized mail platforms (including an extra-long through platform) for intercity passenger trains, adding more through tracks and platforms, reorganizing facilities for better capacity and flow, increasing height clearances of the tracks, and improving street access to and from the station. Long-term, proposals include increasing capacity and improving the ambiance of the station by significantly expanding or replacing station facilities in the 200 or 300 blocks of South Canal Street. Adding track and platform capacity along Clinton Street or Canal Street was also analyzed.^[4]

In June 2015, Amtrak announced that it would renovate the station, including opening up long-closed spaces and replacing the worn staircases with marble from the original quarry near Rome.^[37] In 2016, the women's lounge was restored, renamed the Burlington Room, and opened for use as an events space.^[6] The space was initially a women's lounge, and later became an Amtrak warehouse. It then suffered years of neglect and water damage, and was eventually closed off. In November 2016, the room was renovated and reopened. An architecture firm removed wooden decking that divided the space into two floors, and took out a drop ceiling that defaced the original ornate ceiling. The work restored the room's columns and chandeliers, including creating several replica chandeliers. The room also has four French block murals of landscape scenery; three of the four were cleaned and preserved, while the fourth was reproduced. An original mirror and banister were added to the room's north end. The space was improved for events with color-changing lights and an audiovisual system.^[12]

In 2016, Amtrak held a competition for renovations and development of Union Station. The winner, Riverside Investment & Development Co., proposed multiple changes, including new retail, a food hall, and two 12-story towers. The plans followed an unrealized 2007 plan for a tower addition above Union Station.^[38]

From 2018 to 2019, a $22 million restoration of the Great Hall, including restoring original detailing and rebuilding the large skylight, was completed, increasing natural light by 50 to 60 percent.^[39] The skylight, originally built in the 1920s, suffered from decades of harsh weather, leading to countless patchwork repairs, many of which blocked light from entering the Great Hall. The 2018–19 renovation restored the historic skylight to its original appearance, and added another glass skylight atop it. The new skylight is better-designed to prevent water and snow damage, and increases light entering the Great Hall.^[15]

In 2018, Riverside Investment & Development Co. released a revised plan that included a seven-story addition above Union Station, adding 404 apartments to the building. The planned design was created by Solomon Cordwell Buenz, resembling Burnham's earlier proposed tower above the station, designed to handle the weight. The addition was to be clad in glass and light bronze, differentiated from the station's design as recommended in its landmark designation. The developers also planned to renovate the existing upper levels of Union Station's headhouse, adding 330 hotel rooms. The proposal was met with mixed reactions by preservationists and architectural critics, with Blair Kamin, the Chicago Tribune's critic, calling it "banal" and "top-heavy".^[40] Several months later, the developers announced they were cancelling the plan for the seven-story addition, instead constructing only a single additional penthouse floor, set back to not be visible from the street. The revised plan kept hotel rooms in the station's upper floors, and added a proposed 50-story office tower replacing the station's underutilized parking garage.^[41]

In 2018, Amtrak announced plans to redevelop the former Fred Harvey restaurant space into a multi-level food hall, using funds from the sale of its parking garage. A new entrance and canopy would be installed on Clinton Street, and new windows would replace the bricked-up windows. The food hall was planned to open in the summer of 2020.^[13]

In September 2019, Union Station's 700-car parking garage permanently closed in order to be demolished. Its replacement is the 700-foot (210 m), 1.5-million-square-foot (140,000 m²), BMO Tower, opened in 2021. The skyscraper includes a 1.5-acre (0.61 ha) park above 400 parking spaces. The construction will not affect the pedway from the terminal to its adjacent Union Station Transit Center.^[42]

In March 2020, U.S. Representative for Illinois Dan Lipinski filed a bill to shift operational control of the terminal from Amtrak to Metra. Lipinski noted that Metra utilizes the station much more than Amtrak does, and operates its other large stations more effectively than Amtrak operates Union Station. Amtrak officials threatened to stop service to Union Station if the change is to be made, stating it would be impossible to operate and would serve as a blockade to regional and national Amtrak service. Congress was out of session during the COVID-19 pandemic, and aimed to discuss Lipinski's bill once sessions resumed.^[43]

Union Station is used as a filming location in television and movies. Films in which the station appears include The Sting (1973), Silver Streak (1976), On the Right Track (1981), Doctor Detroit (1983), The Untouchables (1987), The Package (1989), My Best Friend's Wedding (1997), Flags of Our Fathers (2006), Public Enemies (2009), and Man of Steel (2013).^[44][45][46] It featured prominently in a third season episode of the TV series ER (1994) titled "Union Station". It was also featured in Season 4, Episode 8 of the TV series Fargo (2020), although it was depicted as Kansas City Union Station.^[47] A 2016 exhibit in Union Station showcased the station and Chicago's use as a filming location in American cinema.^[48]

In 2019, Amtrak handled 3,379,760 arrivals and departures at the station. 3,161,204 of these were coach and business class tickets, and 218,556 were first class and sleeper class tickets. 2,365,259 trips were taken on state supported Amtrak services (Blue Water, Hiawawatha Service, Hoosier State, Illinois Zephyr/Carl Sandburg, Illini/Saluki, Lincoln Service, Pere Marquette, and Wolverine), and 1,007,508 trips were taken on long-distance Amtrak services (California Zephyr, Capitol Limited, Cardinal, City of New Orleans, Empire Builder, Lake Shore Limited, Southwest Chief, and Texas Eagle).^[49]

In 2019, the average trip to/from the station was 327 miles (526 km) in distance. Among coach and business class passengers, the average trip was 263 miles (423 km) in distance, while the average trip among first and sleeper class trip was 1,243 miles (2,000 km) in distance.^[49]

Between the fiscal years 2002 and 2008, Amtrak ridership more than doubled at the station, surpassing 3.1 million in the 2008 fiscal year.^[50]

Annual Amtrak passenger traffic (arrivals + departures)^[49]

Year	Passengers (in thousands)	Change
2019	3,379.8	2,6%
2018	3,293.6	0,8%
2017	3,321.2	4,0%
2016	3,191.0	1,7%
2015	3,247.4	1,9%
2014	3,311.3	3,7%
2013	3,437.7	--

The following is the top-ten stations which receive the most ridership to/from Chicago Union Station out of the 265 that Amtrak rail services that directly connected with Chicago Union Station as of 2019:^[49]

• Architecture of Chicago
• History of passenger rail in Chicago
• List of busiest railway stations in North America
• Illinois Service
• Missouri River Runner

Wikimedia Commons has media related to Chicago Union Station.

• Official website

• Chicago Union Station – Amtrak
• Chicago Union Station – Station history at Great American Stations (Amtrak)
• Chicago Union Station – Metra