The station is the major southern terminus hub for Amtrak, serving three long-distance trains, the City of New Orleans, the Crescent, and the Sunset Limited. Between 1993 and the strike of Hurricane Katrina in 2005, the Sunset Limited continued east to Florida. Since the hurricane, New Orleans has been the eastern terminus of the route, although in 2016 Amtrak did propose bringing back service east of New Orleans.
Amtrak operates a coach and engine yard near the terminal.
Parts of the station property also are over what once was the turning basin for the New Basin Canal. The main lead track to the terminal follows the path of the old canal (which was filled in) and the Pontchartrain Expressway/I-10.
NOUPT was designed in 1949 by the New Orleans architectural firms of Wogan and Bernard, Jules K. de la Vergne, and August Perez and Associates. When it opened in 1954, it was considered an ultramodern facility, completed just at the time that air travel was taking off at the expense of rail travel.[2]
The stub-end terminal consists of covered platforms and a modern waiting hall. A 120-foot (37 m) long mural of Louisiana and New Orleans history, painted by Conrad A. Albrizio with the assistance of James Fisher,[3] was restored after 2005's Hurricane Katrina. The freight and express houses are now the domain of the Smoothie King Center and Main Post Office.
In the 1970s, parts of two platforms were shortened to allow for Greyhound Lines to move its service there, creating an intermodal facility.
Following Hurricane Katrina, Amtrak provided the first commercial transportation out of New Orleans. During the recovery efforts, the bus station at NOUPT was used for a temporary jail nicknamed Camp Greyhound.
In January 2013, the station became the terminus for the new mile-long Loyola Avenue-Union Passenger Terminal Streetcar Line connecting Canal Street with the Central Business District and destinations such as the Superdome. The $52 million project was largely funded through a $45 million Transportation Investments Generating Economic Recovery (TIGER) grant awarded to the New Orleans Regional Transit Authority by the U.S. Department of Transportation.[4]
Megabus started operations at the Union Passenger Terminal in 2015.
Gulf Coast regional officials have been advocating for restoration of daily train service between New Orleans and Florida since 2016.[5][6]
In February 2021, it was announced that passenger rail service would return to the Gulf Coast with a new Amtrak route between New Orleans and Mobile. Stops include Bay St. Louis, Gulfport, Biloxi, and Pascagoula.[7] Service is expected to begin in 2024.