It has two platforms. The northbound (down) platform is on the side of the ticket office and cafe. The southbound (up) platform is reached via a footbridge. This platform was originally an island platform with the other face on the adjacent down fast main line. There was another island platform serving the up fast and down semi-fast lines and a further platform for the up semi-fasts. These other platforms were closed in 1963.[10] A general rebuilding of the access to the two remaining platforms in use was built in the 1980s and a fence built along to shield waiting passengers from the fast trains. Ticket barriers were installed in early 2010.
In 2007, the station added to its facilities a cafe selling various beverages, snacks and newspapers; this on the northbound platform. The ticket office has improved opening hours and is more or less open when every train comes through. If not, there are several customer service assistants around if need be. There are also two ticket machines in the foyer where one can buy any national rail tickets, as well as travel cards, and oyster tickets. Under the new management of London Overground there has been significant improvement such as new signs, more CCTV and electronic departure boards in the foyer, both platforms and the southbound shelter.
In early 2010, Hatch End Station has had ticket barriers installed, in common with many other London Overground Stations. There are two barriers, and another barrier for luggage and wheelchair users. There are still two ticket machines, and the ticket office which is now open much more regularly.
Architectural critic and Poet Laureate Sir John Betjeman was an admirer of Hatch End railway station and described it as "half-way between a bank and a medium-sized country house" – Metroland.
^ abcdRose, Douglas (December 2007) [1980]. The London Underground: A Diagrammatic History (8th ed.). Harrow Weald: Capital Transport. ISBN978-1-85414-315-0.