SHIA station is nestled in an integrated building, which can accommodate about 3500 passengers.[7] The station has two platforms, both equipped with full-height platform screen doors. There are a passenger lobby, four escalators and two elevators placed across the terminal building. The station is equipped with facilities such as ticket counters (only Debit or Credit Card is acceptable), public spaces, electronic gates, waiting rooms, commercial rooms, restrooms, prayer rooms, the rail administrator room, and a SkyTrain station.[7][8] The station yard can accommodate four trains of 10 carriages.
The ground floor of the building is fully used for the Soekarno-Hatta Airport rail link station. The airport skytrain station is located on the upper level.[7]
On 5 February 2018, This station was temporarily closed considering that there was a landslide around the airport which caused the airport rail link to temporarily stop operating.[9] The airport rail link service was restored three days later on 8 February 2018.[10]
