The station is wheelchair-accessible and has had underground connections to adjoining buildings since 2002. Wi-Fi service is available at this station.[2]
Entrances
The mezzanine level of the station is located under the intersection of College Street and University Avenue/Queens Park and entrances are located at all four corners.
Northeast entrance: This is where the elevator between ground level and the ticketing mezzanine is situated. A different elevator provides further access to the train platform.[3] There is a tunnel here connecting to the Ontario Government Buildings and other important destinations include the Ontario Legislative Building and Women's College Hospital.
The station is in a bored tunnel, and it is one of only two stations in the system to have a tubular shape, the other being the next station south at St. Patrick. North of the station, the tunnel curves east around the Ontario Legislative Building, then comes back to its original alignment centred under the road just before Museum Station
A ceramic tile mural, a gift from the Government of Portugal,[5] is located within the fare-paid area of the mezzanine. The mural features subject matter inspired by Portuguese exploration of the New World. It was designed by Ana Vilela, manufactured by Viúva Lamego in Lisbon and installed here in 2003.
^"Subway ridership, 2023–2024"(PDF). Toronto Transit Commission. Retrieved November 12, 2024. This table shows the typical number of customer-boardings made on each subway line and the number of customers travelling to and from each station platform on a typical weekday in Sep 2023–Aug 2024.