The station has two large island platforms and four main rail lines, a pair of "up and down" slow lines used by stopping services and a pair of "up and down" fast lines used by fast Great Northern services that stop there during peak times and for high speed services passing through.
During the peak hours, the station is served by an additional hourly service between London King's Cross and Peterborough. These services run non-stop between Stevenage and London King's Cross and are operated by Great Northern using Class 387 EMUs.
On Sundays, the service is reduced to hourly and southbound services run to London King's Cross instead of Horsham.
The station is also served by several buses, with routes to the local area and to Cambridge.[6]
A new footbridge opened in February 2014, providing lifts to the platforms and access to the station from both sides of the track including access to the Love's Farm housing development.[7]