The station is only staffed part-time, with the ticket office being open 06:50–10:00, Monday to Friday. Customer help points are available for assistance out of hours. Other facilities include passenger information displays and waiting shelters. Oyster Cards are not valid at the station. However, contactless bank cards may be used.
Station layout
The station has four platforms in total, consisting of two island platforms; only platforms 1 and 4, facing the route's slow lines, are used regularly. Both platforms are accessible only via a footbridge, with no step-free access available. A station car park with 69 spaces parallels the island platforms to the east. The station building (an LNER survivor) at the north-west of the station serves as the part-time ticket office.[6]