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HaloPSA
DeveloperHalo Service Solutions Limited
Releasemid-1990s (as NetHelpDesk)
Operating systemWeb-based (cross-platform)
TypeProfessional services automation
LicenseProprietary, subscription
Websiteusehalo.com/halopsa/

HaloPSA (formerly NetHelpDesk) is a UK-based professional services automation (PSA) platform used by managed service providers (MSPs) to run service desks, projects, assets, and billing. The product originated as NetHelpDesk in 1994 and was rebranded to HaloPSA in 2020.

History

Paul Hamilton launched NetHelpDesk in 1994 as an IT help-desk package. After years of feature expansion, the company rebranded the software to HaloPSA in January 2020 to reflect its wider PSA scope.[1][2] By September 2024, HaloPSA employed about 180 people, supported 3,500 MSP partners in roughly 100 countries, and had doubled revenue year-over-year for five consecutive years.[3] Annual sales surpassed US $100 million in 2024, and new offices were opened in Dubai and Florida to support overseas growth.[4]

In September 2024 HaloPSA and remote-monitoring vendor NinjaOne launched an integrated PSA/RMM platform positioned as a high-end alternative to Kaseya 365.[5] Six months later telecom carrier AT&T integrated its Partner Exchange programme with HaloPSA, allowing MSPs to quote and bill AT&T connectivity directly through the platform.[6] In November 2024, independent research firm Canalys placed HaloPSA in the "Champions" quadrant of its global PSA/RMM Leadership Matrix, citing strong momentum and product depth.[7]

References

  1. ^ "60 seconds with...Tim Bowers, CEO,HaloPSA". Technology Reseller. No. 71. May 28, 2024. Retrieved July 29, 2025.
  2. ^ Conner, Sophie (January 22, 2020). "Introducing HaloPSA". HaloPSA Blog. Retrieved July 29, 2025.
  3. ^ Fairfield, CJ (September 17, 2024). "HaloPSA CEO: 'We Are Now Leading The Industry In Innovation'". CRN. Retrieved July 29, 2025.
  4. ^ Fairfield, CJ (September 25, 2024). "HaloPSA Founder: With $1B Revenue Goal, 'We Want To Be The World's Favorite B2B SaaS Platform'". CRN. Retrieved July 29, 2025.
  5. ^ Fairfield, CJ (September 24, 2024). "HaloPSA, NinjaOne Partner On New Platform To Take On Kaseya 365". CRN. Retrieved July 29, 2025.
  6. ^ Anderson, James (March 24, 2025). "AT&T Integrates with HaloPSA, Datagate for MSP Connectivity Sales". Channel Futures. Retrieved July 29, 2025.
  7. ^ Davis, Jessica C. (November 20, 2024). "Canalys RMM, PSA Leadership Matrix: NinjaOne, HaloPSA Have 'A Lot of Momentum'". ChannelE2E. Retrieved July 29, 2025.

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