The station and all trains that call are operated by Southeastern.
The ticket office, on the 'up' (London-bound) side, is situated in the substantial station building. This is staffed only during part of the day; at other times a self service ticket machine can be used, located on the platform side of the station building.
The railway line was electrified as part of the Southern Railway's "Maidstone & Gillingham Electrification" scheme of July 1939.[1][2] The station was previously named Farningham Road & Sutton-at-Hone.
During the peak hours, the station is served by an additional hourly service between London Victoria and Gillingham, increasing the service to 2 tph in each direction.
On Sundays, the service to Gillingham is extended to and from Dover Priory.