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Draft:Novomind

  • Comment: Remember to write an encyclopedia article, not a brochure. RustyOldShip (talk) 17:49, 6 August 2026 (UTC)
  • Comment: @reviewers: I added a comment on the talk page. --~2026-43164-32 (talk) 08:09, 5 August 2026 (UTC)
  • Comment: Routine coverage fails for notability. Jerod Lycett (talk) 23:50, 8 July 2026 (UTC)
Novomind AG
TypeAktiengesellschaft
Industrysoftware
Founded2000
FounderPeter Samuelsen[1]
HeadquartersHamburg, Germany
Key people
Stefan Grieben (CEO)[2]
Revenue€57.7 million (2024)[3]
Number of employees
ca. 500 (2026)[4]
Websitenovomind.com

Novomind AG (stylized as novomind) is a German-based software company that works in customer service, e-commerce, and digital communications. It was founded in 2000 and is headquartered in Hamburg.[1] Novomind develops software for online shops, product information management (PIM) and customer service.[5][2][6][7]

Company structure

Stefan Grieben has been the company's CEO since January 1, 2022.[2] Novomind is an Aktiengesellschaft and therefore owned by its shareholders.[6] Founder Peter Samuelsen, who has since died, was the majority shareholder of the company until 2023.[2]

As of 2026, the company had over 500 employees in 8 locations. International branches are located in UAE, Egypt, France and Singapore.[4] In 2020, Deutsche Welle featured Novomind as an example in an article on flat corporate hierarchies.[8]

History

In 1999, Peter Samuelsen, an employee of a management consultancy, was commissioned to create an avatar, an early form of an online assistant, for a website. After completing the project, Samuelsen founded the company Novomind to develop similar applications.[1] Initially, the company created figures and avatars to guide website users,[9] then developed chatbots for online sales and expanded to customer service in social networks. With its work on chatbots in the late 1990s, it is considered one of the earliest AI development companies in Germany.[2] The company officially commenced operations in early 2000.[9]

By 2014, Novomind had around 180 employees and a revenue of €18 million.[10] By 2015, the company was based on Bramfelder Chaussee in Hamburg.[7]

In the 2022 financial year, Novomind increased its revenue by a double-digit percentage.[6] In the 2024 financial year, revenue remained stable at €57.7 million, while earnings before taxes rose by 42.3% to €6.5 million, the best result in the company's history.[3] Also in 2022, company founder Samuelsen retired from the company's management. He was succeeded by computer scientist Stefan Grieben, who had been working for the company since its foundation. Samuelsen remained the majority shareholder of the company[2] until his death in 2023.[11]

Products

Novomind works in the areas of digital commerce and customer service. Among other products, Novomind offers a shop system whose modules can be customized as required[12] and a PIM system that manages and organizes product information. This facilitates the maintenance and updating of product data.[5] Novomind is also working on automation in customer service, such as chatbots,[2] voicebots and email automation.[3] Clients include Volkswagen, the Otto Group, C&A and the DIY retailer Hagebau.[2][4] The software can be adjusted so data is only saved on national servers in compliance with national data protection laws.[4]

Awards

In 2013, Novomind was awarded the "Entrepreneur of the Year" award in the IT and media category, which is presented annually by Ernst & Young to medium-sized companies.[13][14]

References

  1. ^ a b c Christoph Kapalschinski (2017-08-07). "Chatbot statt Avatar". Handelsblatt. Retrieved 2026-03-17.
  2. ^ a b c d e f g h Melanie Raidl (2022-01-09). "Was der neue Chef eines der ältesten KI-Entwicklungsunternehmen Deutschlands vorhat". Handelsblatt. Retrieved 2026-03-17.
  3. ^ a b c Mertens, Marvin (2025-09-08). "Otto, Puma, C&A: Wie Hamburger Firma Novomind Onlineshopping möglich macht". Abendblatt (in German). Retrieved 2026-06-10.
  4. ^ a b c d Schwarz, Felix (2026-05-13). "Die Eroberung der Welt durch Chatbots". Frankfurter Allgemeine Zeitung (in German). Retrieved 2026-06-10.
  5. ^ a b Jürgen Hoffmann (2021-03-18). "Digitale Werkzeuge". Handelsblatt. p. 42.
  6. ^ a b c Volker Mester (2023-03-29). "Bramfelder Softwareschmiede Novomind will kräftig wachsen". Hamburger Abendblatt. Retrieved 2026-03-17.
  7. ^ a b Jürgen Hoffmann (2015-07-13). "Kulissen für den virtuellen Einkauf". Die Welt. p. 26.
  8. ^ Anja Steinbuch (2020-10-02). "Is 'new work' the wave of the future?". Deutsche Welle. Retrieved 2025-03-18.
  9. ^ a b Mathias Eberenz (2000-04-22). "Sprechende Kühe führen durchs Internet". Hamburger Abendblatt. p. 19.
  10. ^ Stephan Maaß (2014-08-01). "Mit Sitzfleisch kommt man auch an die Spitze". Die Welt. Retrieved 2025-03-18.
  11. ^ Alexander Jünger (2023-10-04). "Novomind nimmt Abschied von Gründer Peter "Sam" Samuelsen". CallcenterProfi. Retrieved 2026-03-17.
  12. ^ "Composable Commerce: Ein Wendepunkt für Gründer in der digitalen Handelswelt". Für Gründer. 2024-12-09. Archived from the original on 2025-02-16. Retrieved 2025-03-19.
  13. ^ "Entrepreneure des Jahres: Ausgezeichnete Unternehmer". Manager Magazin. 2013-09-20. Retrieved 2026-03-17.
  14. ^ Sebastian Grundke (2018-10-24). "Best Practice". Frankfurter Allgemeine Zeitung. Retrieved 2026-03-17.

Category:Software companies of Germany Category:German companies established in 2000 Category:Software companies established in 2000 Category:Companies based in Hamburg

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