From November 2021 to May 2022, the footbridge was refurbished.[2]
Facilities
The station is unstaffed.[3] In February 2019, the local Council installed a ticket machine on the southbound platform. The machine allows contactless, and card for tickets, as well as being able to collect tickets. Travel tickets can still be purchased on board the train. There are waiting shelters on both platforms (but no other permanent buildings), along with timetable posters and next train real-time information boards to offer train running details. Step-free access is available to both platforms, though the footbridge linking them has steps.[3]
Northumberland County Council and the local rail users group SENRUG is campaigning to relocate the station to a new site 200 metres south of its present position, in order to better serve the town's Manor Walks shopping centre, Westmorland Retail Park and main employment areas.[4][5] The proposed site would also allow for the construction of a dedicated bus-rail interchange, a larger car park and serve several residential estates to the west built in the 1960s and 1970s.
As of the December 2023 timetable change, there is an hourly service between Newcastle and Morpeth on weekdays and Saturdays. Most services extend to Carlisle via Hexham. At peak times, two trains per day (excluding Sunday) extend to/from Chathill.
Sundays see a two-hourly service each way to and from the MetroCentre. At present, all services are operated by Northern Trains.[6]
In September 2021, TransPennine Express announced that they were seeking approval to have some of the services on their new five return trains weekday semi-fast Newcastle to Edinburgh return trains call at Cramlington.[7] As of December 2023, TransPennine Express operate a limited service of one train to Newcastle on Mondays to Saturday mornings, with no Sunday service and no northbound service.
On 26 May 1926, during the General Strike, an express passenger train, hauled by LNER A14-6-2 No. 2565 Merry Hampton, was deliberately derailed south of the station.[8][9]
^ abStations in Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees are considered part of North East England, while stations in the unitary areas of York and North Yorkshire are considered part of Yorkshire and the Humber.
^Stations in North Lincolnshire and North East Lincolnshire are considered part of Yorkshire and the Humber, while all other stations are considered part of the East Midlands.