The station has a ticket office (located on the bridge above the platforms) that is staffed throughout the hours of service, seven days per week (05:15 - midnight Monday to Saturday, 08:00 - 23:45 Sunday). Waiting shelters are provided at platform level on each side, with digital display screens, customer help points and an automated public address system to provide train running information. Both platforms have lifts from the footbridge (which has ramped access from the main entrance and car park), so are fully accessible for mobility-impaired users.[3]
Services
There are three trains per hour in each direction Monday to Saturday, with two on Sunday. All services are operated by Northern Trains:[4]
In peak times, some additional services run between Liverpool Lime Street and Manchester Victoria. Fast services to the Airport and regular locals to Victoria both ended at the May 2018 timetable change. This timetable change was also when TransPennine Express introduced Liverpool-North East services, which run via Manchester Victoria. These pass through the station without stopping.