B&H Photo

B&H Photo & Electronics Corp.
Company typePrivate
IndustryRetail
Founded1973; 52 years ago (1973)
Manhattan, New York, U.S.
FoundersBlimie Schreiber
Herman Schreiber
HeadquartersManhattan, New York City, New York, U.S.
40°45′11″N 73°59′47″W / 40.753124°N 73.996281°W / 40.753124; -73.996281
Number of locations
1
ProductsCameras, video, film, audio, computers, electronics
Websitewww.bhphotovideo.com Edit this at Wikidata

B&H Photo Video (also known as B&H Photo and B&H and B&H Foto & Electronics Corporation) is an American photo and video equipment retailer founded in 1973, based in Manhattan, New York City.[1] B&H conducts business primarily through online e-commerce consumer sales and business to business sales, as they only have one retail location. While initially a photo and film shop, B&H has grown into one of the largest electronic retailers in the U.S., selling over 400,000 products.[2]

Their warehouse is located in Florence, New Jersey.[1]

History

B&H opened in 1973 as a storefront film shop at 17 Warren Street in Tribeca, and took its name from the initials of owners Blimie Schreiber and her husband, Herman. Later in the 1970s, B&H moved to 119 West 17th Street between Sixth and Seventh Avenues in the Photo District and began to expand its stock to a wider range of film and photography products. In the 1990s, the company began selling various electronics, including computers, lighting, and audio equipment.[3] In 1997, the store moved to its present location.

The owner of the company, Herman Schreiber, and many of the store's employees are observant Satmar Hasidic Jews. The company’s only brick-and-mortar store is located in Manhattan at 420 Ninth Avenue at the intersection with West 34th Street. The store is closed on Shabbat, most Jewish holidays, and Christmas. Although the B&H website is accessible on Shabbat, checkout and processing of online orders are unavailable during that time (from sundown Friday evening till Saturday evening) along with Jewish holidays according to local (New York) time.[4][5]

In 2007, B&H opened a second floor above its original sales floor making a total of 70,000 sq ft (6,500 m2) of sales space. That same year, B&H moved its offices to 440 9th Avenue in Manhattan.

As the company has grown, it expanded its office presence to accommodate sales, customer service, buying, marketing, and various back office functions; these functions are housed in 150,000 square feet of office space.[6] The store has an extensive conveyor belt system that runs along the ceiling.[7][8]

In 2015, B&H added an Apple authorized shop to the computer department with an assortment of Apple products. There is an Apple employee in shop to assist and consult.[9] In 2016, Vaio announced that they signed a contract with B&H photo video to offer their products.[10][11] That same year, the company moved their warehouse to Florence in Burlington County, New Jersey.[12]

B&H Photo launched the B&H Payboo credit card in 2019, and relaunched the card in 2022 with Comenity Capital Bank as the issuer.[13]

In September 2021, the New York Supreme Court dismissed a lawsuit filed by the Attorney General of New York State claiming the company knowingly avoided paying millions in New York sales taxes.[14][15]

In 2023, as part of the company’s 50th anniversary celebration, B&H sold custom LEGO models of their flagship store.[16]

Bild Expo

In 2023, B&H Photo Video celebrated its 50th anniversary with the inaugural Bild Expo (named after the Yiddish word for 'image'), held on September 6–7 at the Javits Center in New York City.[17]

The Expo featured four main stages: the Bild Main Stage for talks from photographers, directors, and creators; the OPTIC stage for outdoor and travel photography; the Depth of Field Stage for instruction on portrait, wedding, and event photography; and the Creative Production stage or filmmaking, videography, and editing.[18] In addition to educational experiences, the expo included a 100,000+ square-foot Gear Expo with more than 130 creative technology brands. The event also celebrated the 100th anniversary of 16mm filmmaking with a special Kodak 16mm Film Workshop.[17]

Philanthropy

In 2013, the B&H Wilderness Photo Competition awarded two prizes, one based on a professionally judged vote and one from a popular choice vote.[19] The competition included categories such as land mammals, aquatic, birds, and landscape/scenery.[19]

In 2018, B&H sponsored Bushwick Stories, a documentary workshop for young storytellers created by the Bushwick Film Festival.[20][21] For many years, B&H has sponsored NYC Salt, a program that offers intensive photography training to NYC high school students.[22] B&H also sponsors programs and fellowships at BRIC, the largest presenter of free cultural programming in Brooklyn.[23] B&H has worked with partners, including Intel, to donate tech equipment to NYC public school classrooms.[24]

During the COVID-19 pandemic, B&H organized "Days of Appreciation" for health care workers at Lenox Hill Hospital and other NYC hospitals.[25]

Controversies

In October 2007, it was reported that B&H Photo agreed to a US$4.3 million settlement in response to claims of discrimination against Hispanic workers, without admitting any wrongdoing.[26]

In November 2009, B&H Photo faced a lawsuit, initiated by four women, for allegedly violating New York City and New York State human rights laws with their hiring practices.[27][28] The lawsuit, which aimed for class action status, sought $19 million in compensatory and punitive damages to discourage similar future practices.[26][29]

In 2011, B&H was involved in a lawsuit concerning claims of discrimination against Hispanic workers.[30][31] In August 2017, B&H settled a lawsuit for $3.22 million (while admitting no wrongdoing) filed by the United States Department of Labor Office of Contract Compliance around concerns B&H was hiring exclusively Hispanic men for entry-level warehouse positions, subjecting them to harassment and poor working conditions.[32][33]

Awards & recognition

In 2015, B&H's Google Play app was named the "Best Mobile Shopping App" at the Mobile Shop Conference.[34]

In 2016, Consumer Reports awarded B&H Photo its No. 1 Top Rating for Best Electronics Retailer,[35] and in 2018, named it the leading online consumer electronics retailer.[36]

In May 2018, B&H was named by Forbes Magazine as one of America's Best Midsize Employers for 2018. The Forbes recognition was based on independent employee surveys conducted by Forbes.[37] In 2020, the company was included on Forbes' “America’s Best Employers By State” list.[38]

In 2018, B&H's consumer website was recognized as the Best for User Experience of any e-commerce company by the Baymard Institute.[39] They were also ranked #1 in the Institute's mobile usability benchmark of the 50 highest grossing U.S. e-commerce sites.[40]

Newsweek named B&H as one of America's Top Companies for Customer Service in 2019, 2020,[41] and 2024,[42] and has named B&H as a Best Online Shop from 2020 - 2023.[43][44]

B&H Photo has won two Webby Awards in the How-to, Explainer & DIY video category; for The Art of Street Photography with Hugh Brownstone in 2023,[45] and Ira Block's The Colours of Cuba in 2024.[46]

See also

References

  1. ^ a b Goldman, Adam (December 12, 2005). "New York camera shop combines 18th-century Jewish traditions and the hottest digital technology". Pittsburgh Post-Gazette. Archived from the original on May 16, 2006.
  2. ^ Zhang, Michael (December 31, 2018). "A Brief History of B&H, The Largest Non-Chain Camera Store in the US". PetaPixel. Retrieved June 24, 2024.
  3. ^ "The Wild Success Of B&H Photo - Professional Leadership Institute". August 5, 2020. Retrieved April 12, 2024.
  4. ^ "B&H Photo Video". Archived from the original on May 11, 2010. Retrieved May 11, 2010. Please note that B&H does not process Web orders from Friday evening to Saturday evening.
  5. ^ "B&H order processing schedule". Retrieved May 11, 2010.
  6. ^ "Japanese group pays $210M for 9th Ave. property". Crain's New York Business. December 12, 2013. Retrieved November 19, 2018.
  7. ^ "Inside B&H conveyor system…". Swiss Miss. Retrieved May 10, 2016.
  8. ^ Lâm, Par (June 6, 2011). "BH Photo: Visite de la Mecque des boutiques photo" (in French). Retrieved July 8, 2017.
  9. ^ "B&H Photo's Manhattan superstore opens prestigious Apple-authorized mini-store". AppleInsider. March 18, 2015. Retrieved July 4, 2017.
  10. ^ "Vaio Expands Distribution With Ingram Micro On Board". Twice. April 13, 2016. Retrieved May 10, 2016.
  11. ^ "CORRECTING and REPLACING VAIO Expands Distribution Channels to B&H Photo Video, DataVision and Ingram Micro". BusinessWire. April 13, 2016. Retrieved July 8, 2017.
  12. ^ "Why New Jersey's warehouse sector is booming". WHYY. Retrieved April 4, 2024.
  13. ^ "B&H revamps Payboo Credit Card, now offers choice of sales tax refund or special financing". AppleInsider. January 20, 2022. Retrieved June 24, 2024.
  14. ^ Lecher, Colin (November 14, 2019). "B&H dodged millions in taxes, New York attorney general alleges". The Verge. Retrieved December 18, 2019.
  15. ^ Marks, Jeffrey. "B&H Photo Prevails in NY Sales Tax Dispute (via Passle)". Passle. Retrieved June 15, 2022.
  16. ^ Altland, Rikka (January 25, 2024). "B&H has a custom LEGO set of its flagship NYC storefront that you can actually buy". 9to5toys.com.
  17. ^ a b DIRAdmin (August 23, 2023). "B&H Presents Bild Expo 2023: Celebrating Photo, Video & Audio Creativity". Digital Imaging Reporter. Retrieved December 8, 2023.
  18. ^ VanTine, Michelle (August 19, 2023). "B&H's Bild Expo: Who Will Be There and What You Will Learn". Fstoppers. Retrieved May 10, 2024.
  19. ^ a b Hong, Albert (November 19, 2013). "Dubinsky takes 'wild' photograph on Study Abroad trip, enters B&H contest - The Temple News". temple-news.com. Retrieved April 26, 2024.
  20. ^ "B&H Photo, Canon & Bushwick Film Festival Present Bushwick Stories". The Bushwick Film Festival. July 31, 2018. Retrieved January 27, 2019.
  21. ^ "A celebration of film diversity this weekend in Bushwick". am New York. October 11, 2018. Retrieved January 27, 2019.
  22. ^ "NYC SALT | PARTNERS". www.nycsalt.org. Archived from the original on January 27, 2019. Retrieved January 27, 2019.
  23. ^ admini, BRIC (March 9, 2016). "About BRIC". BRIC. Retrieved January 27, 2019.
  24. ^ "Chelsea Public School Receives $25K In Donated Laptops". Chelsea, NY Patch. November 18, 2019. Retrieved August 3, 2020.
  25. ^ "B&H Electronics Sponsors Day of Appreciation for the Medical Staff of Lenox Hill Hospital". New York County Politics. June 15, 2020. Retrieved August 3, 2020.
  26. ^ a b "EEOC and B & H Reach $4.3 Million Settlement in National Origin Discrimination Case". Equal Employment Opportunity Commission. October 16, 2007. Retrieved November 13, 2007.
  27. ^ Spitz, Rebecca (November 19, 2009). "Gadget Retailer Faces Discrimination Suit". NY1. Archived from the original on November 22, 2009. Retrieved November 19, 2009.
  28. ^ Edroso, Roy (November 19, 2009). "B&H Photo Sued For Talmudic Discrimination Against Women". The Village Voice. Archived from the original on November 21, 2009. Retrieved November 19, 2009.
  29. ^ Eligon, John (November 18, 2009). "It Was Some Day in Court For Ampersand". The New York Times. Archived from the original on November 11, 2011. Retrieved November 18, 2009.
  30. ^ Del Signore, John (December 14, 2011). "B&H Photo Sued Again For Discriminating Against Employees". Gothamist. Archived from the original on March 3, 2014. Retrieved June 17, 2014.
  31. ^ Ross, Barbara (December 14, 2011). "B and H Photo discriminated against us, say 2 Hispanic employees in lawsuit". Daily News. New York. Retrieved June 17, 2014.
  32. ^ McGeehan, Patrick (February 26, 2016). "B&H Electronics Store Sued for Discrimination of Hispanic Workers". The New York Times.
  33. ^ Zhang, Michael (August 16, 2017). "B&H to Pay $3.22M to Settle Lawsuit Filed by the Dept. of Labor". petapixel.com.
  34. ^ "B&H Photo Video Wins Best App of the Year at Mobile Shopping Conference". Yahoo. October 19, 2015. Retrieved May 10, 2016.
  35. ^ "Best electronics retailers". Clark Howard. November 19, 2015. Retrieved November 19, 2018.
  36. ^ "Top Electronics store Reviews | Best Electronics store – Consumer Reports". www.consumerreports.org. Retrieved December 3, 2018.
  37. ^ "B&H Photo Video on the Forbes America's Best Midsize Employers List". Forbes. Retrieved November 18, 2018.
  38. ^ "B&H Photo Video Company Overview & News". Forbes. Retrieved May 30, 2024.
  39. ^ "Top 60 E-Commerce Sites Ranked by UX Performance – Baymard Institute". baymard.com. Retrieved December 3, 2018.
  40. ^ "UX Research: 7 Reasons B&H Photo's Mobile Site is Best-in-Class – Articles". Baymard Institute. Retrieved June 20, 2024.
  41. ^ "America's Best Customer Service 2020". Newsweek.com. January 2020.
  42. ^ Newsweek (August 30, 2023). "America's Best Customer Service 2024". Newsweek. Retrieved June 4, 2024.
  43. ^ "B&H Named Top Company for Customer Service by Newsweek". Fstoppers. November 22, 2018. Retrieved December 3, 2018.
  44. ^ Newsweek (October 12, 2022). "Office, Electronics & Media 2023". Newsweek. Retrieved June 4, 2024.
  45. ^ "The Art of Street Photography with Hugh Brownstone". The Webby Awards. Retrieved June 26, 2024.
  46. ^ "Watch Ira Block's Webby Award-Winning Portrait Photography YouTube Series". Sony Alpha Universe. Retrieved June 26, 2024.
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