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White House Office of Presidential Correspondence
Agency overview
Formed	1897; 128 years ago
Headquarters	Eisenhower Executive Office Building; Washington, D.C., U.S.; 38°53′51.24″N 77°2′20.93″W / 38.8975667°N 77.0391472°W
Agency executive	Geraldine de Puy, Director;
Parent department	Office of the Staff Secretary
Website	Official Twitter account

The Office of Presidential Correspondence is one of the largest and oldest offices in the White House,^[1] and is a component of the Office of the White House Staff Secretary. In the administration of Joe Biden, the Office of Presidential Correspondence was led by Director Eva Kemp.^[2] Kemp left the office in September 2021 to become Vice President at Precision Strategies.^[3] Deputy Director Garrett Lamm was promoted to take over for Kemp after her departure.^[4]

Function

Presidential Correspondence is responsible for processing all mail, email, and parcels addressed to the President of the United States. The office mission is to listen to the writers' views, experiences, and ideas and coordinate an automated response on behalf of the White House. In addition to full-time staff, the Office of Presidential Correspondence retains dozens of interns and volunteers who assist in correspondence analysis, digital response, and the White House Comment Line.^[5]

Correspondence from the President includes greetings, intended as recognition of individual milestones such as birthdays, marriages, and graduations, special letters with custom responses, messages written for particular groups or events, and proclamations, intended to mark annual holidays or national occasions in which a ceremonial document from the President is appropriate.^[6] Historically, the office has tried to maintain political neutrality.^[7]

In addition to reviewing mail and email, the office is also responsible for:^[8]^[9]

answering phone calls
processing gifts intended for the First Family or White House staff
drafting letters, messages for special events, and official proclamations
tasking constituent casework to federal agencies.

History

Predecessors

The Office of Correspondence formed over the fifty-year White House career of staffer Ira R.T. Smith. He began handling the mail as a part of his duties as a clerk to President William McKinley in 1897. At the time, Smith was one of only twelve White House staffers. President McKinley received about 100 letters per day. That grew to about 800 per day under President Herbert Hoover, and ballooned to about 8,000 per day during President Roosevelt's New Deal. The staff expanded to meet the increased need and Smith was named the first "Chief of Mails" (now Director of Correspondence). Smith ran the office until his retirement in 1948.^[10]

Beginning with the Eisenhower administration and continuing through the Nixon administration, the chief of the Presidential Correspondence division was an officer selected from the U.S. Foreign Service, a tradition attributed to the corps' reputation for superior drafting skills. The last Foreign Service Officer to serve as Chief of Correspondence was Michael B. Smith, from 1971-1973, who was succeeded by a political appointee.^[11] In the Carter administration, Correspondence was moved into the newly created Office of Administration.

Modern OPC created

The modern Office of Presidential Correspondence was created when the Reagan administration split the correspondence analysis and response tasks away from the mail logistics tasks. Mail logistics remained with the Office of Administration in the Office of Mail and Messenger Operations, and the Office of Correspondence was re-established in the Office of the Staff Secretary to handle the more political tasks of analysis and processing.

During the Clinton administration, the Office annually prepared over 6,000 custom letters, messages and proclamations.^[12]

In the George W. Bush administration, with the advent of electronic communication, the mail sent to the President increased considerably.^[13] The Bush administration also added a calligrapher to the Correspondence Office to prepare official photographs of the President with a visitor or dignitary to then send to that person as a gift. This calligrapher was separate from the calligrapher employed by the Chief Usher for official functions.^[13]

In the first year of the Obama administration the White House received tens of thousands of letters, parcels, and emails per day.^[14] President Barack Obama requested a representative sample of ten letters from the public every day.^[14]^[15] His senior aides have acknowledged that the letters played an important role in informing the President's perceptions of how policies were impacting ordinary people. In December 2009, Natoma Canfield wrote to the President detailing her struggles against leukemia after losing her health insurance. The letter became a centerpiece of the White House effort to pass the Patient Protection and Affordable Care Act through Congress in March 2010.^[16] After the passage of the law, her letter was framed and hung on the wall outside the President's private office.^[17]

In the first Trump administration, Presidential Correspondence focused on military veterans and their families, Gold Star families, law enforcement, and first responders.^[18]^[19]^[20]^[21] The youth correspondence team identified and escalated letters from children, including 8-year-old Fore Putnam who pled for help for his father with kidney failure and, after the White House called and intervened, received aid from a doctor in New York.^[22] In a separate instance, 11-year-old Frank Giaccio offered to mow the White House lawn free of charge and was invited to mow the Rose Garden lawn alongside President Trump.^[23]

During the Biden administration, Presidential Correspondence launched an official Twitter account.^[24] The office's Deputy Director, Courtney Corbisiero, and Digital Anaylst, Rebecca Brubaker, also have Twitter accounts.^[25]

References

^ "2014 Annual Report to Congress on White House Staff". whitehouse.gov. July 1, 2014. Archived from the original on January 20, 2017. Retrieved November 7, 2014 – via National Archives.
^ "White House Announces Additional Staff". Office of the White House Press Secretary (Press release). March 9, 2021. Retrieved March 11, 2021.
^ "Precision Strategies hires White House alum Eva Kemp as VP". September 28, 2021. Archived from the original on December 24, 2021. Retrieved July 4, 2022.
^ "2022 Annual Report to Congress on White House Staff". White House Briefing Room. July 1, 2022. Archived from the original on July 4, 2022. Retrieved July 4, 2022.
^ "Presidential Departments". The White House. Archived from the original on November 24, 2020. Retrieved December 31, 2020.
^ "Presidential Correspondence, Office of" (PDF). George W. Bush Presidential Library and Museum.
^ Delkic, Melina (January 22, 2018). "Trump Administration Politicizing White House Comment Line Is 'Punch in the Gut,' Former Obama Official Says". Newsweek. Retrieved December 12, 2020.
^ "Presidential Department Descriptions". whitehouse.gov. Retrieved November 7, 2014 – via National Archives.
^ An Insider's Guide to Political Jobs in Washington (ISBN 0471268194)
^ Smith, Ira (1949). Dear Mr. President. Messner. ISBN 1406762024. Retrieved November 18, 2014.
^ "Association for Diplomatic Studies and Training: Oral History Interview With Michael B. Smith, p. 49" (PDF). Archived (PDF) from the original on April 3, 2016. Retrieved November 16, 2016.
^ Inside the White House: Sincerely, Bill Clinton - Presidential Correspondence Today
^ ^a ^b "Presidential Correspondence, Office of" (PDF). George W. Bush Presidential Library and Museum.
^ ^a ^b Parker, Ashley (April 19, 2009). "Picking Letters, 10 a Day, That Reach Obama". The New York Times. Retrieved November 7, 2014.
^ Laskas, Jeanne Marie (January 17, 2017). "To Obama With Love, and Hate, and Desperation". The New York Times. Retrieved January 18, 2017.
^ Saslow, Eli. Ten Letters: The Stories Americans Tell Their President. Random House. p. 91.
^ Schulman, Kori (June 28, 2012). "Natoma Canfield's Letter to President Obama". whitehouse.gov. Archived from the original on February 9, 2017. Retrieved November 7, 2014 – via National Archives.
^ "Womack Delivers Letter To Local WWII Veteran From Donald Trump". 5 News. November 26, 2019.
^ "Gold Star families receive condolence letters from Trump months after sons' deaths: report". The Hill. October 21, 2017.
^ "Local veteran receives letter from President Trump". Fox 43. January 6, 2020.
^ "'Our Nation owes a debt of gratitude': Family of fallen Terre Haute officer receives letter from President Trump". Fox 59. July 3, 2018.
^ "A worried boy tells President Trump his dad needs a kidney. Dad is now recovering". The State. November 15, 2018. Archived from the original on November 20, 2018. Retrieved December 31, 2020.
^ "11-year-old who mowed White House lawn said he wanted to charge Trump his 'regular price'". ABC News. September 15, 2017.
^ Office of Presidential Correspondence [@DearPOTUS46] (September 9, 2021). "We are the Office of Presidential Correspondence! Every day @POTUS receives letters & emails from people across the country. OPC is the eyes and ears of the American public within the @WhiteHouse" (Tweet). Retrieved September 11, 2021 – via Twitter.
^ Thompson, Alex. "Harris, we have a problem". Politico.

[1] "2014 Annual Report to Congress on White House Staff". whitehouse.gov. July 1, 2014. Archived from the original on January 20, 2017. Retrieved November 7, 2014 – via National Archives.

[2] "White House Announces Additional Staff". Office of the White House Press Secretary (Press release). March 9, 2021. Retrieved March 11, 2021.

[3] "Precision Strategies hires White House alum Eva Kemp as VP". September 28, 2021. Archived from the original on December 24, 2021. Retrieved July 4, 2022.

[4] "2022 Annual Report to Congress on White House Staff". White House Briefing Room. July 1, 2022. Archived from the original on July 4, 2022. Retrieved July 4, 2022.

[5] "Presidential Departments". The White House. Archived from the original on November 24, 2020. Retrieved December 31, 2020.

[6] "Presidential Correspondence, Office of" (PDF). George W. Bush Presidential Library and Museum.

[7] Delkic, Melina (January 22, 2018). "Trump Administration Politicizing White House Comment Line Is 'Punch in the Gut,' Former Obama Official Says". Newsweek. Retrieved December 12, 2020.

[8] "Presidential Department Descriptions". whitehouse.gov. Retrieved November 7, 2014 – via National Archives.

[insider-9] An Insider's Guide to Political Jobs in Washington (ISBN 0471268194)

[Ira-10] Smith, Ira (1949). Dear Mr. President. Messner. ISBN 1406762024. Retrieved November 18, 2014.

[Association_for_Diplomatic_Studies_and_Training:_Oral_History_Interview_With_Michael_Smith-11] "Association for Diplomatic Studies and Training: Oral History Interview With Michael B. Smith, p. 49" (PDF). Archived (PDF) from the original on April 3, 2016. Retrieved November 16, 2016.

[Clinton-12] Inside the White House: Sincerely, Bill Clinton - Presidential Correspondence Today

[bushlib-13] "Presidential Correspondence, Office of" (PDF). George W. Bush Presidential Library and Museum.

[10letters-14] Parker, Ashley (April 19, 2009). "Picking Letters, 10 a Day, That Reach Obama". The New York Times. Retrieved November 7, 2014.

[15] Laskas, Jeanne Marie (January 17, 2017). "To Obama With Love, and Hate, and Desperation". The New York Times. Retrieved January 18, 2017.

[saslow-16] Saslow, Eli. Ten Letters: The Stories Americans Tell Their President. Random House. p. 91.

[17] Schulman, Kori (June 28, 2012). "Natoma Canfield's Letter to President Obama". whitehouse.gov. Archived from the original on February 9, 2017. Retrieved November 7, 2014 – via National Archives.

[18] "Womack Delivers Letter To Local WWII Veteran From Donald Trump". 5 News. November 26, 2019.

[19] "Gold Star families receive condolence letters from Trump months after sons' deaths: report". The Hill. October 21, 2017.

[20] "Local veteran receives letter from President Trump". Fox 43. January 6, 2020.

[21] "'Our Nation owes a debt of gratitude': Family of fallen Terre Haute officer receives letter from President Trump". Fox 59. July 3, 2018.

[22] "A worried boy tells President Trump his dad needs a kidney. Dad is now recovering". The State. November 15, 2018. Archived from the original on November 20, 2018. Retrieved December 31, 2020.

[23] "11-year-old who mowed White House lawn said he wanted to charge Trump his 'regular price'". ABC News. September 15, 2017.

[24] Office of Presidential Correspondence [@DearPOTUS46] (September 9, 2021). "We are the Office of Presidential Correspondence! Every day @POTUS receives letters & emails from people across the country. OPC is the eyes and ears of the American public within the @WhiteHouse" (Tweet). Retrieved September 11, 2021 – via Twitter.

[25] Thompson, Alex. "Harris, we have a problem". Politico.

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PROFILPELAJAR.COM

White House Office of Presidential Correspondence

Function

History

Predecessors

Modern OPC created

References

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