PROFILPELAJAR.COM

Text (company)

Text
Company typePublic
WSE: TXT
IndustrySoftware, artificial intelligence
Founded2002; 24 years ago (2002)
Headquarters
Wrocław
,
Poland
Area served
Worldwide
Key people
Mariusz Cieply (CEO)
ProductsLiveChat, ChatBot, HelpDesk, Knowledge Base, OpenWidget
155,000,000 złoty (2022) Edit this on Wikidata
Websitetext.com

Text is a Polish software company based in Wrocław, Poland. It was previously called LiveChat Software. The company develops software for customer service, business communication, and artificial intelligence.[1]

Its products include LiveChat, ChatBot, HelpDesk, Knowledge Base, and OpenWidget. The company is listed on the Warsaw Stock Exchange.[2]

History

The company was founded in Wrocław in 2002 as LiveChat. At first, it mainly developed live chat software for businesses.

In 2006, Capital Partners bought 50% of the company. In 2008, the shares were sold to Gadu-Gadu, which made LiveChat part of the Naspers group.[3]

In 2011, the company's founders and managers bought back a controlling share of the business. They worked with the private equity company Tar Heel Capital to buy the 60% share owned by Naspers.[4]

LiveChat Software joined the Warsaw Stock Exchange in April 2014.[5]

In 2023, LiveChat Software changed its name to Text. The company said the new name reflected its wider product range and its growing focus on artificial intelligence and e-commerce.[6]

The company has offices in Wrocław and Boston, Massachusetts, and serves customers in many countries.[6]

Products

Text

Text is a group of customer service and sales products. It can connect with services such as Shopify and WhatsApp.[7]

LiveChat

LiveChat is software that allows businesses to communicate with customers through website chat and other communication channels.

ChatBot

ChatBot is a platform for creating automated chatbots for businesses. It was first released as BotEngine in 2017.[8]

The platform can connect with services including LiveChat, Facebook Messenger, Slack, and other communication tools.[9]

HelpDesk

HelpDesk is software for managing customer support requests. Messages are collected as tickets, which can be given different categories and statuses.[10]

Knowledge Base

Knowledge Base is a tool for creating help centers. Companies can use it for internal information for employees or for public support pages for customers.[11]

OpenWidget

OpenWidget is a free website widget launched in 2022.[12] It can add contact forms, feedback forms, product recommendations, and FAQ tools to websites.[13]

Customers

The company has served tens of thousands of paying customers in more than 150 countries.[14]

Customers have included companies such as Adobe, AirAsia, ING, Huawei, Orange, and PayPal.[4]

Awards and recognition

In 2011, Deloitte listed LiveChat Software among the fastest-growing technology companies in Central Europe in its Technology Fast 50 ranking.[15]

In 2013, the company was also named as a finalist by Red Herring in its list of European technology companies.[16]

References

  1. ↑ "Text - Company profile & facts". Yahoo! Finance. Retrieved 2026-08-11.
  2. ↑ "Company factsheet". Warsaw Stock Exchange. 2014-04-11. Retrieved 2026-08-11.
  3. ↑ "Gadu-Gadu invests in LiveChat Software". 2008-02-02. Retrieved 2026-08-11.
  4. ↑ 4.0 4.1 Wauters, Robin (2011-10-24). "LiveChat Founders Buy Out Investor Naspers, Regain 60% Stake". TechCrunch. Retrieved 2026-08-11.
  5. ↑ "Stock Card - LiveChat LVC". 2014-04-12. Retrieved 2026-08-11.
  6. ↑ 6.0 6.1 Distefano, Noemi (2023-09-11). "How to manage investor communications during a corporate rebranding". IR Magazine. Retrieved 2026-08-11.
  7. ↑ Ueland, Sig (2026-07-07). "New Ecommerce Tools: July 7, 2026". Practical Ecommerce. Retrieved 2026-08-11.
  8. ↑ "LiveChat aiming at true AI with BotEngine launch". Marketing Dive. Retrieved 2026-08-11.
  9. ↑ Testbanking, Dylan (19 May 2019). "Chatbots for Customer Service - 4 Current Applications". Emerj Artificial Intelligence Research. Retrieved 2026-08-11.
  10. ↑ "LiveChat Launches HelpDesk Online Ticketing System". Smart Customer Service. 2019-05-15. Retrieved 2026-08-11.
  11. ↑ "LiveChat – wszyscy tak samo ważni". wroclife.pl. 12 April 2018. Retrieved 2026-08-11.
  12. ↑ "LiveChat Launches OpenWidget". Destination CRM. 14 November 2022. Retrieved 2026-08-11.
  13. ↑ Ueland, Sig (2022-11-15). "Ecommerce Product Releases: November 15, 2022". Practical Ecommerce. Retrieved 2026-08-11.
  14. ↑ Guta, Michael (2017-10-03). "LiveChat Teams with BotEngine to Make You Available to Customers – Anytime". SmallBizTrends. Retrieved 2026-08-11.
  15. ↑ "2011 Deloitte Technology Fast 50 in Central Europe". Deloitte. Retrieved 2026-08-11.
  16. ↑ "2013 Red Herring Europe Finalists". Red Herring. Retrieved 2026-08-11.

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