The legal profession in Scotland is essentially self-regulating with solicitors licensed by, members of, and responsible to the Law Society of Scotland, with Advocates having the same relationship with the Faculty of Advocates. The Ombudsman was theoretically independent from the legal professions and the Scottish Executive; (but see below) the Ombudsman's findings and recommendations were not reviewed by Scottish Ministers or the Scottish Executive.
The organisation Scotland Against Crooked Lawyers did not believe the system provided by the Ombudsman gave sufficient independent scrutiny of the legal profession. The concerns however were held more broadly than this, with some observers fearing the Ombudsman had shown repeated bias in favour of the legal establishment when considering complaints.
Decisions
The Ombudsman decided:
if the professional body has given each complaint proper attention;
if it has taken appropriate action on the basis of a fair and thorough examination of all the evidence;
if it has acted reasonably, impartially and effectively.