Sara Beth (Greene) Kiesler is the Hillman Professor Emerita of Computer Science and Human Computer Interaction in the Human-Computer Interaction Institute at Carnegie Mellon University. She is also a program director in the Directorate for Social, Behavioral & Economic Sciences at the US National Science Foundation, where her responsibilities include programs on Secure and Trustworthy Cyberspace, The Future of Work at the Human-Technology Frontier, Smart and Connected Communities, and Securing American Infrastructure.[1] She received an M.A. degree in psychology from Stanford in 1963, and a Ph.D., also in psychology, from Ohio State University in 1965.
Areas of Research
Kiesler has broad interests in the design and social impact of computing and online behavior ranging from computer-mediated communication and computer-supported cooperative work to human-robot interaction and social media. In her early studies with Lee Sproull and her colleagues and students, she examined how computer networking changed group dynamics and social interaction. Their influential 1992 book, Connections[2] described the indirect, secondary effects of using email in organizations. Through field observations and experiments they demonstrated the influence of computer-mediated communication phenomena such as status equalization, personal connections and flaming. Research with Robert E. Kraut from the 1990s showed that everyday use of the Internet increased users' depression and decreased their social connections.[3] Later research showed that the psychological consequences of Internet use depend fundamentally on how it is used: communication with friends and family online has positive psychological consequences, while communication with strangers has negative effects.[4][5] Her ongoing projects include studies of collaboration and virtual organization in science,[6] of collaborative analysis online,[7] of the cognitive and social aspects of human-robot and digital agent interaction,[8] and of how people perceive and try to protect their privacy online.[9][10] Her publications can be found on her website and in Google Scholar.
Association for Computing Machinery (ACM) Fellow, 2010
Allen Newell Award for Research Excellence, 2013
International Communication Association Williams Prize, 2015
InGROUP McGrath Lifetime Award, 2016
Elected to American Academy of Arts and Sciences, 2018
Human Robot Interaction Lifetime Service Award, 2018
Elected a member of the National Academy of Engineering (2019) for leadership, technical innovation, and identification of social trends with the adoption of computers and robots in work and society
^Sproull, L., & Kiesler, S. B. (1991). Connections: New ways of working in the networked organization. Cambridge, MA, US: The MIT Press.
^Kraut, R.; Patterson, M.; Lundmark, V.; Kiesler, S.; Mukhopadhyay, T.; Scherlis, W. (1998). "Internet paradox: A social technology that reduces social involvement and psychological well-being?". American Psychologist. 53 (9): 1017–1031. doi:10.1037/0003-066x.53.9.1017. PMID9841579. S2CID513632.
^Cummings, J. N.; Kiesler, S.; Zadeh, R. B.; Balakrishnan, A. D. (2013). "Group heterogeneity increases the risks of large group size: A longitudinal study of research group productivity". Psychological Science. 24 (5): 880–890. doi:10.1177/0956797612463082. PMID23575599. S2CID2030122.
^Duyen, T. Nguyen; Dabbish, L.; Kiesler, S. (2015). "The perverse effects of social transparency on online advice taking". CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing.
^Torrey, C.; Fussell, S.; Kiesler, S. (2013). "How a robot should give advice". Proceedings of the 8th ACM/IEEE International Conference on Human-Robot Interaction, HRI '13. Hri '13: 275–282. ISBN9781467330558.
^Rainie, L; Kiesler, S; Kang, R; Madden, M (5 September 2013). "Anonymity, privacy, and security online". pewinternet.org. Pew Research Center. Retrieved 12 August 2015.