Pioneer Valley (Springfield, MA Metro Area & UMASS Amherst) Fixed Bus Route Service
Pioneer Valley Transit Authority
Union Station, a multi-modal transportation center in Springfield featuring local and intercity bus, train, and taxi service, as well as a parking garage.
The Pioneer Valley Transit Authority (PVTA) oversees and coordinates public transportation in the Pioneer Valley of Western Massachusetts, offering fixed-route bus service, paratransit service, and senior van service. PVTA was created by Chapter 161B of the Massachusetts General Laws in 1974. Based in Springfield, Massachusetts, PVTA serves Hampden and Hampshire counties, and provides connecting service to CTtransit in Hartford County, Connecticut, to FRTA in Franklin County, and to WRTA in Worcester County. It is the largest regional transit authority, and second largest public transit system in Massachusetts after the Massachusetts Bay Transit Authority, providing service to over 11 million riders annually across 24 municipalities in the region,[1] with about 70% of all riders using the system as their primary mode of transit.[2]
As per Section 25, Chapter 161B of the Massachusetts General Laws, regional transit authorities in Massachusetts are not permitted to directly operate their service, but must instead contract with other entities to operate the buses. As such, the PVTA contracts with two entities to provide fixed-route service in the service area:[3]First Transit and UMass Transit Services. The contractors run semi-autonomous garages that act as vehicle depots for the surrounding areas.[4]
Springfield Area Transit Company
The Springfield Area Transit Company (SATCo) operates the southern portion of PVTA's service area, servicing Hampden County. SATCo, located at 665 Cottage Street in Springfield, is managed by First Transit. All SATCo fixed-route buses are numbered in the 1000 series. SATCo transports more than 9 million passengers annually.
A route 31 PVTA/UMass bus at the UMass Amherst Fine Arts Center
UMass Transit Services operates PVTA's routes through the Five Colleges area in eastern Hampshire County and neighboring towns, with most of the routes centered around UMass Amherst, the largest ridership generator in the service area. UMass Transit Services is a department within the University of Massachusetts Amherst.[5] The UMass Transit garage is located on-campus at 255 Governors Drive, Amherst. All UMass Transit fixed-route buses are numbered in the 3000 series. UMass Transit is a student-based organization with more than 90% of the employees (i.e. bus drivers, mechanics, dispatchers) being UMass students, with the remaining employees falling under University 03 employment status or full time administrators. UMass Transit Services is one of the oldest student driver groups in the country, having been founded in 1969 as a demonstration grant from the Urban Mass Transit Administration. UMass Transit Services operates 10 routes with a fleet of 40 transit vehicles (35' - 60'). Service runs 12 months a year, 20 hours per day, seven days per week. UMass Transit Services transports more than 3.5 million passengers annually.
The Valley Area Transit Company (VATCo) operates the central portion of PVTA's service area. All of its routes originate from Northampton, providing connections to the UMass Transit service area via Route 9, and to the SATCo service area on the other side of the Mount Tom Range via Routes 5 and 10. VATCo, located at 54 Industrial Drive in Northampton, is managed by First Transit. All VATCo fixed-route buses are numbered in the 7000 series.
ADA Paratransit Service and Senior Van Service is provided by MV Transit for the entire service area, except for the University of Massachusetts, where the UMass Accessible Van Service (operated by UMass Transit Services) provides service for University members. Amherst-area paratransit passengers who are not members of the University community are served by MV. All paratransit vehicles are numbered in the 5000 series.
Hulmes Transportation Services
The fixed-route van shuttles (Ware Shuttle, Palmer Shuttle, and Nashawannuck Express) are operated by Hulmes Transportation Services. These routes are operated by vans numbered in the 1200 series.
QVCDC/Town of Ware
Route B79 was operated by the Quaboag Valley Community Development Corporation and the Town of Ware, through its Quaboag Connector partnership. UMass Transit Services took over operation of the route on January 5, 2025.
Routes
Springfield-area
These routes are operated by the Springfield Area Transit Company (SATCo), except for the Ware Shuttle and Palmer Shuttle, which are operated by Hulmes Transportation Services.
Holyoke Shuttle: Holyoke Transportation Center - Cabot St - Pleasant St - Holyoke Medical Center - Sargeant St - Holyoke Mall. Also serves Holyoke Train Station. Deviates on request to Holyoke Shopping Center.
Express service via I-91 serving Springfield Union Station, Holyoke Mall, and Northampton Academy of Music. P20E was eliminated when this route was introduced.
A – trips in Chicopee Falls serve Canterbury Arms Apartments. From Chicopee Big Y, these trips serve Montgomery St., Granby Rd., and Memorial Dr. to New Ludlow Rd., and Montcalm St., then travel to Holyoke Transportation Center via Memorial and James St. to South Hadley Falls, then Bridge, Lyman, Dwight and High Streets.
B – trips in Chicopee Falls serve Grove, Church, Court, and Main Streets. From Chicopee Big Y, these trips serve Montgomery, Grattan, and Chicopee Streets and travel to Holyoke Transportation Center via South Hadley Falls, then Bridge, N. Canal, Cabot, and High Streets.
On weekdays, two trips were operated directly between Smith College and Mount Holyoke College as an express variant of Route 39 (mimicking Route 39E).
On wintersession weekdays, provided service between Smith College and Mount Holyoke College via Hampshire College. The Hampshire College–Mt. Holyoke portion was shared with the Route 38
UMass / Whately Park & Ride via South Deerfield Center
Operates Monday - Friday.
Connection available to FRTA Route 31 at Whately Park and Ride
Currently mostly eliminated; interlined with Route 31. There are a total of two trips providing service to South Deerfield and Whately.[40] The first trip (morning) travels to Whately via Sunderland Road as Route 31/46, before continuing to Sugarloaf Estates, where it begins a southbound 31 trip. The second trip (evening) travels from Sugarloaf Estates to Whately as Route 31/46, before returning to Sugarloaf and starting a southbound 31 trip.
Three round trips every Monday, Thursday, Friday and Saturday, two round trips every Sunday. Timed to connect with MBTAFramingham/Worcester Line services
Northampton-area
These routes are operated by the Valley Area Transit Company (VATCo), except for the Nashawannuck Express, which is operated by Hulmes Transportation Services.
Route timetables and maps are available on PVTA's website at https://www.pvta.com/schedules.php. Customer Service Centers can print schedules for riders by request.
PVTA endorsed Transit as the official trip planning and real-time information app for PVTA bus routes.[50] In the app, you can look up real-time departures, plan trips, and receive service alerts for when there are detours or other disruptions. PVTA also provides Transit's Royale subscription feature to all riders at no cost. Transit can be downloaded at https://www.transitapp.com/download.
NOTE: Buses operated by UMass Transit Services (3000-series) do not have fareboxes (see UMass Transit buses below).
Adults 13 and older
Children 6 to 12
Children under 6
Seniors 60 and older
Transfer
$1.50
$0.75
Free; accompanied by adult
$0.75
$0.25
One-way fares for adults 13 and older are $1.40 if purchased at the PVTA Customer Service Center at Springfield Union Station. Transfers for children 6-12 are $0.25, and transfers for mobility impaired passengers and seniors are $0.10.
Passes
All passes are good through the end of the service day.
Riders should not rely on PVTA ticket vending machines at Union Station, Holyoke Transportation Center, and Westfield Olver Transit Pavilion as they are out of service as of 2019. Tickets can be purchased with credit/debit cards at Customer Service Centers, open 9 am – 4:45 pm Monday through Friday. Monthly passes can be purchased at Big Y Supermarket Customer Service counters during other hours.
Riders paying cash must use exact change on board.
1-Day Pass
7-Day Pass
31 Day Pass
$3.50
$15.00
$54.00 ($52.00 with Big Y card at Big Y stores)
Mobile ticketing
PVTA offers riders the ability to purchase tickets and passes on their smartphone, removing the need to pay cash on board or purchase physical passes ahead of time, using the MassDOT BusPlus app.[51] Tickets and passes purchased on smartphones are validated electronically with mobile ticket validators, located inside the front door of the bus on the right side. Tickets are visually validated by bus operators when mobile ticket validators are unavailable. This program launched on July 19, 2020,[52] and mobile ticket validators entered service on January 2, 2024.
Routes operated by UMass Transit Services
PVTA buses operated by UMass Transit do not charge fares. See here for more details.
Ridership increase
This section needs to be updated. Please help update this article to reflect recent events or newly available information.(December 2021)
Ridership is up 12% in September 2014 and 9% in October.[53]
Accounting errors investigation
An audit in 2005 revealed that the PVTA made approximately $10 million in accounting errors on a transportation development project at Springfield's Union Station. Initial reports said PVTA could owe the federal government as much as $4 million.[54] That amount was reduced in 2009 to less than $1 million.[55] A federal probe in 2006 also targeted some PVTA employees. Subsequently, Administrator Gary Shepard resigned in 2006 after being put on leave by the Advisory Board, but he was never charged with any offense.[56][57]
See also
Holyoke Street Railway, a predecessor of the authority and former contractor, dissolved in 1991
Springfield Street Railway, a predecessor of the authority, merged into the Springfield Area Transit Company in 1981
