Pepper is a semi-humanoid robot manufactured by SoftBank Robotics (formerly Aldebaran Robotics), designed with the ability to read emotions. It was introduced in Japan in June 2014.
Pepper was introduced in Tokyo on 5 June 2014 by Masayoshi Son, founder of SoftBank.[1] and was showcased in SoftBank Mobile phone stores in Japan beginning the next day.[2][3] Pepper's ability to recognize emotion is based on detection and analysis of facial expressions and voice tones. Production of Pepper was paused in June 2021, due to weak demand.[4]
Pepper was scheduled to be available in December 2015 at SoftBank Mobile stores.[5]Pepper went on sale in June 2015 with the first batch of 1,000 units selling out in just 60 seconds.[6]
By May 2018, 12,000 Pepper robots had been sold in Europe.[8]
In June 2021, it was reported SoftBank would pause production of Pepper, citing weak demand.[9] At the time, an estimated 27,000 units had been manufactured.[10]
On 11 January 2024, a voice library based on Pepper's voice was released to the public by VoiSona[11][12] (vocal synthesizer by the same creators as CeVIO).[13]
Use
Commercial
Pepper is currently[when?] being used as a receptionist at several offices in the UK and is able to identify visitors with the use of facial recognition, send alerts for meeting organisers and arrange for drinks to be made. Pepper is able to chat autonomously to prospective clients. The first functioning Pepper receptionist in the UK was supplied by a SoftBank distributor and was installed in London at Brainlabs.[citation needed]
The robot has also been used at banks and medical facilities in Japan, using applications created by Seikatsu Kakumei.[14][15][16] and it is also used in all branches of Hamazushi restaurants in Japan.[8]
Pepper is being used in North American airports such as Pierre Elliott Trudeau International Airport in Montreal, Canada. The robot is used to greet travelers, offer menus and recommendations.[17]
In 2018, Pepper robot was introduced first time in the United Arab Emirates.[18]
In December 2019, a dozen of Pepper robots were installed at the "Pepper Parlor Café" in Tokyo, Japan.[19]
In 2017, Pepper was reported to have been used in thousands of homes in Japan.[21]
Academic
Pepper is available as a research and educational robot for schools, colleges and universities to teach programming and conduct research into human-robot interactions.[citation needed]
Long-term research with Pepper could show that residents of care home are willing to interact with humanoid robots and benefit from cognitive and physical activation that is led by the robot Pepper.[26] Another long-term study in a care home could show that people working in the care sector are willing to use robots in their daily work with the residents.[27] But it also revealed that even though that the robots are ready to be used, they do need human assistants, they cannot replace the human work force but they can assist them and give them new possibilities.[27]
Design
Purpose
Pepper is not a functional robot for domestic use. Instead, Pepper is intended "to make people enjoy life", enhance people's lives, facilitate relationships, have fun with people and connect people with the outside world.[28] Pepper's creators hope that independent developers will create new content and uses for Pepper.[29]
Specifications
The robot's head has four microphones, two HD cameras (in the mouth and forehead), and a 3-D depth sensor (behind the eyes). There is a gyroscope in the torso and touch sensors in the head and hands. The mobile base has two sonars, six lasers, three bumper sensors, and a gyroscope.[30]
It is able to run the existing content in the app store designed for SoftBank's Nao robot.[citation needed]
Pepper
Dimensions
Height: 1.20 metres (4 ft)
Depth: 425 millimetres (17 in)
Width: 485 millimetres (19 in)
Weight
28 kilograms (62 lb)
Battery
Lithium-ion battery Capacity: 30.0Ah/795Wh Operation time: approx. 12hrs (when used at shop)
Display
10.1-inch touch display
Head
Mic × 4, RGB camera × 2, 3D sensor × 1, Touch sensor × 3
Degrees of motion Head (2°), Shoulder (2° L&R), Elbow (2 rotations L&R), Wrist (1° L&R), Hand with 5 fingers (1° L&R), Hip (2°), Knee (1°), Base (3°) 20 Motors
In September 2015, a visitor frustrated with his customer experience in Tokyo lashed out against Pepper, damaging the unit.[6]
In 2018, a supermarket in Edinburgh, Scotland removed the service robot within a week as it was unpopular with customers. This was said to be due to high levels of background noise making the robot unable to hear questions properly, and customers being unwilling to interact with a robot when human help was available.[31]
^Carros, Felix; Meurer, Johanna; Löffler, Diana; Unbehaun, David; Matthies, Sarah; Koch, Inga; Wieching, Rainer; Randall, Dave; Hassenzahl, Marc; Wulf, Volker (21 April 2020). "Exploring Human-Robot Interaction with the Elderly: Results from a Ten-Week Case Study in a Care Home". Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. pp. 1–12. doi:10.1145/3313831.3376402. ISBN9781450367080. S2CID218483496.
^ abCarros, Felix; Schwaninger, Isabel; Preussner, Adrian; Randall, Dave; Wieching, Rainer; Fitzpatrick, Geraldine; Wulf, Volker (May 2022). "Care Workers Making Use of Robots: Results of a Three-Month Study on Human-Robot Interaction within a Care Home". CHI Conference on Human Factors in Computing Systems. pp. 1–15. doi:10.1145/3491102.3517435. ISBN9781450391573.
