Dr. Norman describes the properties of mental models — that they can be contradictory, incomplete, superstitious, erroneous, and unstable, varying in time. So the job of system designers is to help users form an accurate and useful mental model of a system. And the job of researchers is to set up experiments to learn to understand actual mental models, even though they may be messy and incomplete.
Surrogates and Mappings: Two Kinds of Conceptual Models for Interactive Devices — Richard M. Young, Medical Research Council, Applied Psychology Unit, Cambridge, England
Qualitative Reasoning About Space and Motion — Kenneth D. Forbus, MIT
Upon release, Mental Models received reviews from journals such as American Anthropologist.[1]The American Journal of Psychology reviewed the work, stating that it would be of interest to "those who are concerned with what is new in cognitive science".[2]Instructional Science also wrote a review, writing "Mental Models succeeds as an introduction to the vigorous, multidisciplinary attack on the ethereal problems surrounding knowledge representation. Whether mental models will prove their mettle in the earthly settings of instructional applications remains an open question."[3]
^Mayer, Richard E.; Bayman, Piraye (1984-01-01). "Review of Mental Models". The American Journal of Psychology. 97 (3): 467–469. doi:10.2307/1422536. JSTOR1422536.
^Egan, Dennis E. (1985-01-01). "Review of Mental Models". Instructional Science. 13 (4): 361–363. JSTOR23369018.