Lexus Link, launched in October 2000, is a subscription-based safety and security service from Lexus. It has been offered as a factory-installed option, available on certain Lexus models (LX, GX, LS, and GS), offering call-center-based telematics services to owners with equipped vehicles in the United States and Canada. The second-generation Lexus Link system utilizes a dedicated cellular phone (dual-mode CDMA/analog), Global Positioning Satellite (GPS) technology and 24-hour live-operator support. In 2009, an expanded system with added functionality, Lexus Enform with Safety Connect, succeeded Lexus Link.
History
The first generation Lexus Link system was a private-labeled brand of OnStar, operating on Verizon Wireless’ cellular network, available as a factory-installed option on the following vehicles in Model Years 2001-04: LS 430 ('01-'04), GX 470 ('03-'04), LX 470 ('03-'04), SC 430 ('03-'04) and RX 330 ('04). The first generation system was analog-only and is no longer operational.[1]
The second generation Lexus Link system was launched October 2005 as a private-label brand of OEM Telematics Services, available as a factory-installed option on MY 2006 and later LX, GX (vehicles produced October 1, 2005 and later) and MY 2007 and later LX, GX, LS, GS vehicles and uses dual-mode (digital/analog) technology operating on Verizon Wireless’ cellular network.[citation needed]
The differences between the first and second generation systems are as follows:
Item
2nd Generation Lexus Link
1st Generation Lexus Link
System Diagram
Bus buffer not listed
Bus buffer listed
Cellular Network Infrastructure
Digital (CDMA) / Analog
Analog only
Voice Recognition
Available (English Only)
Not available
Voice Prompt Language Selection
English, some Spanish
English
Automatic Theft Notification
Not available
Available
Remote Horn and Lights
Available
Not available
Memo Record
Not available
Available
Advisor Record
Available
Not available
Personal Calling
Available
Not available
Advanced Services
Available
Not available
Backup Battery
Non-rechargeable Type
Rechargeable Type
Diagnosis/Status
LED Only
LED and Voice Prompt
Services
Lexus Link is offered in the continental U.S. and Alaska. Different service packages are offered to customers. While safety and security are the main purpose of the Lexus Link system, further services include driving directions, information assistance, traffic, weather, stock quotes, or Personal Calling. Depending on service package, potential services include:[2]
Service Name
Service Description
Airbag Deployment Notification
In the event of an airbag deployment, an automatic call is made to Lexus Link call center for assistance.
Stolen Vehicle Location
If a vehicle is reported stolen, Lexus Link Advisor can work with law enforcement to determine its location.
Emergency Services Notification
Priority call to Lexus Link call center for assistance.
Roadside Assistance
Lexus Link Advisor will provide vehicle location to Lexus Roadside Assistance.
Remote Door Lock/Unlock
By calling Lexus Link's toll-free number, an Advisor can lock/unlock the vehicle's doors.
Remote Horn and Lights
By calling Lexus Link's toll-free number, an Advisor can flash the lights and sound the vehicle's horn.
Accident Assist
An Advisor can walk driver through a checklist after an accident.
Driving Directions
Lexus Link call center can verbally provide driving directions.
Information / Convenience Services
A Lexus Link Advisor can locate and contact businesses from a national database.
Ride Assist
Lexus Link can arrange alternative transportation on subscriber's behalf.
Analog sunset
Due to the growth and acceptance of digital cellular systems, many cellular carriers have abandoned analog coverage in favor of digital service. The Federal Communications Commission (FCC) ruled that cellular telephone companies operating in the United States are no longer required to provide analog service after February 2008. As a result, beginning January 1, 2008, Lexus Link service in the U.S. and Canada was only made available to vehicles equipped with dual-mode (analog/digital) equipment.
Since the first-generation Lexus Link system uses analog cellular technology and cannot be modified to digital operation, Lexus offered to disable the Lexus Link system and remove the button panel from the vehicle at no cost for owners of model year 2001–2004 vehicles.[3]
