Hatfield has waiting rooms on all platforms, with extra shelters provided at various points along the platforms, as well as a canopy on Platform 1. There is a small café-shop style business, "Chuggs" on Platform 1, and three new retail units which opened in the new station building. There are three platform faces in total - platform 1 is a side platform facing the Up Slow line & used by London-bound trains (there is no platform on the Up Fast line), whilst platforms 2 & 3 face the Down Fast and Down Slow lines respectively; the latter is used by the majority of northbound trains.
The station has a "Fast-Ticket" machine, as well as a standard touchscreen machine on either side of the building. Hatfield also has many vending machines throughout the station and a photo booth inside the booking hall, which also contains male/female toilets and a separate disabled toilet. Ticket barriers are in operation.
Hatfield Station was redeveloped in 2013—15 to include a new bus interchange and taxi rank, multi-storey car park, refurbished ticket office, three new retail units and step-free access to all platforms.[9]
Work on the project, which was to cost £9 million,[10] began in 2013 and was completed by the end of 2015.
The new multi-storey car park opened on 17 November 2014.[11]
Accidents
Three fatal rail crashes have occurred near Hatfield:
December 1870 accident, when a disintegrated wheel resulted in the deaths of six passengers and two bystanders.
Two accidents occurred on 26 January 1939. In the first, an empty fish train was involved in a rear-end collision with a passenger train. The second involved a passenger train which ran into the rear of another. Two people were killed and seven were injured.[12]
^Cockman, F.G. (1983). The Railways of Hertfordshire. Stevenage, UK: Hertfordshire Publications. p. 24.
^"Hatfield". Herts Guardian, Agricultural Journal and General Advertiser. England. 27 November 1866. Retrieved 7 March 2020 – via British Newspaper Archive.
^"Hertfordshire". Luton Times and Advertiser. England. 3 August 1906. Retrieved 7 March 2020 – via British Newspaper Archive.
^"Mr Thomas Christopher". Hull Daily Mail. England. 21 April 1915. Retrieved 7 March 2020 – via British Newspaper Archive.
^"Promotion". Biggleswade Chronicle. England. 14 September 1951. Retrieved 7 March 2020 – via British Newspaper Archive.