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Draft:Fizz Mobile


Fizz is a Canadian telecommunications company founded in 2018 as a subsidiary of Vidéotron, itself a subsidiary of Québecor. The company offers mobile, home Internet, and television services. Initially operating exclusively in Quebec, Fizz began expanding its mobile services to other Canadian provinces in 2024.

Fizz
IndustryTelecommunications
Founded2018
ProductsMobile, Internet and TV services
ServicesLTE, 5G, mobile broadband, SMS, telephony, internet, television
OwnerVidéotron
Websitehttps://fizz.ca/en

History

Fizz was launched in 2018 by Vidéotron, a subsidiary of Québecor.[1][2]

The company operates on an entirely digital model, with no physical retail stores or telephone customer service. Customer interactions are handled through an online platform and community forums.

Timeline

  • 2017: Creation of the Fizz brand.
  • November 2018: Official launch of mobile services.[3]
  • March 2019: Launch of residential Internet services.[4]
  • October 2020: Addition of mobile phone sales.[citation needed]
  • April 2024: Expansion of mobile services to Ontario, Manitoba, Alberta, and British Columbia.[5]
  • February 2025: Launch of television service.[6]
  • January 2026: Launch of a free mobile trial program.[citation needed]

Services

Mobile Telephony

Fizz offers month-to-month mobile plans without long-term contracts. Plan features include unused data rollover to the following month and data sharing between account members.[citation needed]

Home Internet

Fizz provides residential Internet service using Vidéotron's cable infrastructure, with speeds up to 940 Mbps. Home Internet service is available only in the province of Quebec.[citation needed]

Television

In July 2024, Fizz began a beta test of its television service, with an official launch in February 2025.[7] The service is available only to Fizz Internet subscribers in Quebec.

Business Model

Fizz operates exclusively through digital channels, with no physical stores or call centres. The company uses a prepaid, month-to-month model with no fixed-term contracts, allowing subscribers to modify or cancel their plans each month.[citation needed]

Fizz applies the same pricing to all subscribers regardless of tenure. The company offers a loyalty program called "My Rewards," through which members accumulate credits redeemable for mobile data or discounts on plans.[citation needed]

Customer support is provided through an online community forum rather than traditional call centre channels.

Network Coverage and Technology

Mobile Network

Fizz provides mobile service using the network infrastructure of Vidéotron and Freedom Mobile, supplemented by roaming agreements with other operators. The company states its coverage reaches approximately 99% of the Canadian population.[8] Mobile services are available in Quebec, Ontario, Manitoba, Alberta, and British Columbia.

Fizz supports the following network technologies:

Home Internet Network

For its Home Internet service, Fizz uses Vidéotron's cable infrastructure.

Recognition

In 2020, Fizz was ranked first in Canada for online experience in the telecommunications sector according to Léger's WOW Digital Study.[9] The company received the same recognition in subsequent years through 2026.[10]

In 2025, Fizz was recognized for the best online customer loyalty experience across all industries in Canada in the same study.[11]

Distribution

Fizz offers service activation via eSIM or physical SIM card ordered online. SIM cards are also sold at select retail partners:

Notes and References

  1. ^ Chhabra, Sameer (2018-09-13). "Videotron beta-testing new Fizz brand in Quebec, Ottawa region [Update]". MobileSyrup. Retrieved 2025-04-06.
  2. ^ "Fizz, un nouveau joueur mobile 100 % numérique". Le Journal de Québec. 2018-09-13. Retrieved 2025-04-06.
  3. ^ "Fizz, a new 100% digital mobile provider". Le Journal de Québec. QMI Agency. 2018-09-13. Retrieved 2025-05-06.
  4. ^ Johnson, Maxime (2019-03-12). "L'Internet résidentiel de Fizz arrive jeudi". Journal Métro (in French). Retrieved 2025-04-06.
  5. ^ Hudes, Sammy (2024-04-10). "Québecor étend ses services sans fil Fizz à quatre provinces". La Presse (in Canadian French). Retrieved 2025-05-06.
  6. ^ Fizz (2025-02-05). "Fizz TV : une nouvelle expérience télé numérique 100 % personnalisable maintenant disponible au Québec". Newswire (in French). Retrieved 2025-04-06.
  7. ^ Fizz (2025-02-05). "Fizz TV : une nouvelle expérience télé numérique 100 % personnalisable maintenant disponible au Québec". Newswire (in French). Retrieved 2025-04-06.
  8. ^ [citation needed]
  9. ^ [citation needed]
  10. ^ [citation needed]
  11. ^ [citation needed]


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