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Draft:ATM Group

  • Comment: the article is only cited to primary sources, including the IDA Ireland source as that is a press release JuniperChill (talk) 22:37, 18 April 2026 (UTC)
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ATM Group
TypeTrading name
IndustryBusiness process outsourcing; customer experience; revenue generation outsourcing
Founded2007
FounderAndrew McArthur
HeadquartersLeicester, England
Area served
United Kingdom, Netherlands, South Africa
Key people
Vimal Prema (Group Managing Director)
Number of employees
1,000+
Websiteatm.group

ATM Group is the trading name of AT Management Ltd, a private company based in Leicester, England, that provides customer-contact outsourcing services.[1][2] Its activities include customer service, support, sales, retention, service desk, technical support, back-office work and multilingual customer-contact delivery.[3][4] The group operates in the United Kingdom, Ireland, the Netherlands and South Africa.[5]

History

AT Management Ltd was incorporated in England and Wales on 9 July 2007.[1] Companies House records show that the company was previously named Alpha Thrust Management Limited until November 2018.[1]

In April 2021, AT Management announced that it would open a sales and marketing contact centre in Sligo, Ireland, with plans to create 40 jobs.[6]

In November 2024, TCMS Solutions became part of ATM Group. Dutch trade publication Ziptone reported that ATM acquired three quarters of the shares in TCMS Solutions and described the enlarged group as operating in the United Kingdom, Ireland, the Netherlands and South Africa.[5]

Operations

ATM Group provides outsourced customer-contact and revenue-support services.[2][4] Its services include customer care and complaints handling, billing and account support, service desk and technical support, back-office and casework, sales and retention programmes, multilingual support, and related quality assurance, training and workforce-planning functions.[3][4]

The company delivers programmes from sites in the United Kingdom, the Netherlands and South Africa.[2][4] In January 2025, Ziptone reported that the group also had operations in Ireland following the addition of TCMS Solutions.[5]

References

  1. ^ a b c "AT MANAGEMENT LIMITED overview". Companies House. GOV.UK. Retrieved 23 March 2026.
  2. ^ a b c "ATM Group". ATM Group. Retrieved 23 March 2026.
  3. ^ a b "What We Do". ATM Group. Retrieved 23 March 2026.
  4. ^ a b c d "Who We Are". ATM Group. Retrieved 23 March 2026.
  5. ^ a b c "ATM Group distributes Dutch customer contact across multiple BPO locations". Ziptone. 30 January 2025. Retrieved 23 March 2026.
  6. ^ "AT Management to create 40 jobs in Sligo". IDA Ireland. 6 April 2021. Retrieved 23 March 2026.

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