The stop is in the brick-lined former Great Western Railway cutting in the centre of the town, and is next to Bilston bus station. The platforms here are staggered, with the Birmingham platform being further north than the Wolverhampton platform, this was made necessary by the narrowness of the cutting.
On Mondays to Fridays, West Midlands Metro services in each direction between Edgbaston Village and Wolverhampton St George's/Wolverhampton Station run at six to eight-minute intervals during the day, and at fifteen-minute intervals during the evenings and on Sundays. They run at eight minute intervals on Saturdays.[2]