Shah was born in Pakistan to Patricia and Umeed Ali Shah. Her parents met in Glasgow and moved to Pakistan after their marriage. The family returned to Glasgow after Shah's birth.[3]
Shah studied English literature at the University of Dundee, graduating in 1996 with an MA Hons. In 1997, she gained a postgraduate diploma in librarianship and information science from the University of Strathclyde.[4]
Career
From 2001 to 2014, Shah was Deputy Head of Dundee City Libraries.[4] She was the Chief Executive Officer of Scottish Library and Information Council (SLIC) from 2014 to 2016 where she led on the development of Scotland's first national strategy for public libraries.[5] From 2016 to 2018, she held the position of Director of Programming at the Scottish Book Trust.[4][6]
On 4 October 2021, Shah took up the position of National Librarian and Chief Executive at the National Library of Scotland. She is the first woman and the first person of mixed race to hold the post.[3] Prior to becoming National Librarian Shah was a member of the Board of the National Library of Scotland (2015-2021).[4]