Majorel

Majorel Group Luxembourg S.A.
Company typepublic (S.A.)
ISINLU2382956378
Industrybusiness services
Predecessors
  • Arvato CRM Solutions
  • Phone Group
  • Pioneers Outsourcing
  • ECCO Outsourcing
Founded2019; 6 years ago (2019)
HeadquartersLuxembourg
Area served
worldwide
Key people
  • Thomas Mackenbrock (CEO)
Services
RevenueIncrease €2,100 million[1] (2022)
Number of employees
82,000 (2022)
Websitewww.majorel.com

Majorel is an international service company,[2] specialising in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group [fr].[3][4]

History

In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[5][6] The two companies had already worked together successfully in this area. Following approval by the relevant antitrust authorities, the transaction was completed at the beginning of 2019.[7] The result was a company "with enormous clout",[8] becoming the market leader in Europe, the Middle East and Africa, and a strong presence in America and Asia.[9] The Majorel brand was introduced in February 2019.[10][11] Since then, the company focused on global expansion.[12][13]

Majorel has been acquired by Teleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]

Structure

The headquarters of Majorel are located in Luxembourg City.[16] The company operates as a Société Anonyme (SA).[17] On 24 September 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]

Services

Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[19]

Notes and references

  1. ^ "Majorel Reports Double-Digit Performance in FY 2022". Euronext. 14 March 2023. Retrieved 8 November 2023.
  2. ^ Sara Germano (18 September 2018). "Bertelsmann to Merge Unit That Moderates for Facebook With a Competitor". The Wall Street Journal. Retrieved 25 June 2019.
  3. ^ "Neue Partnerschaft: Bertelsmann geht bei Call-Centern mit Marokkanern zusammen". Zeit Online (in German). 18 September 2018. Retrieved 25 June 2019.
  4. ^ Tobias Buck (18 September 2018). "Bertelsmann Sets up CRM Business with Saham of Morocco". Financial Times. Retrieved 25 June 2019.
  5. ^ "Bertelsmann to Expand Customer Service Alliance with Morocco's Saham". Reuters. 18 September 2018. Retrieved 25 June 2019.
  6. ^ "Callcenter-Sparte: Bertelsmann holt sich nordafrikanischen Partner". Welt Online (in German). 18 September 2018. Retrieved 25 June 2019.
  7. ^ Alexander Jünger (8 January 2019). "Vollzug: Bertelsmann und Saham legen globale CRM-Geschäfte zusammen". CallCenterProfi (in German). Retrieved 25 June 2019.
  8. ^ Vera Hermes (19 February 2019). "Bertelsmann und Saham verschmelzen CRM-Geschäfte zu Majorel". Absatzwirtschaft (in German). Retrieved 25 June 2019.
  9. ^ "Bertelsmann bringt Callcenter-Sparte Majorel an den Start". Focus Online (in German). 19 February 2019. Retrieved 25 June 2019.
  10. ^ "New Global Customer Experience Company Revealed Today as Majorel". CustomerThink. 19 February 2019. Retrieved 25 June 2019.
  11. ^ a b Catrin Bialek (19 February 2019). "Dialogmarketing: Bertelsmann und Saham geben ihrer Dienstleistungsgruppe einen Namen". Handelsblatt (in German). Retrieved 25 June 2019.
  12. ^ "Bertelsmann's Relaunched Call-Centre Business Plans Global Expansion". Reuters. 19 February 2019. Retrieved 25 June 2019.
  13. ^ "Bertelsmanns Call-Center-Geschäft investiert in globales Wachstum". Börse Online (in German). 19 February 2019. Retrieved 25 June 2019.
  14. ^ "Teleperformance SE: Final Results of the Offer for Majorel". Bloomberg. 3 November 2023. Retrieved 8 November 2023.
  15. ^ "Teleperformance Announces Proposed Acquisition of Majorel". Bloomberg. 26 April 2023. Retrieved 8 November 2023.
  16. ^ "Majorel mit Sitz in Luxemburg: Bertelsmann bringt Callcenter-Sparte an den Start". Luxemburger Wort (in German). 20 February 2019. Retrieved 26 May 2020.
  17. ^ "Luxembourg Business Registers". Retrieved 25 June 2019.
  18. ^ "Euronext Amsterdam: MAJOREL GROUP LUXEMBOURG S.A."
  19. ^ "NEAT Reports". NelxonHall. Retrieved 26 May 2020.