She coached British wheelchair racer Tanni Grey-Thompson to multiple Paralympic gold medals . Grey-Thompson commented that she would send "data including video clips and jpeg files with all my physiological details and Jenni's able to analyse them all, sending her comments and criticisms back via email".[7]
In 2010, she was appointed as the part-time handcycling coach with Cycling Australia Paracycling High Performance Program and was a cycling coach on the Australian team at the 2012 London Paralympics.[3][8] Banks moved to the United Kingdom in 2012 to take up a five-year contract as British Athletics Institute Coach for Wheelchair Racing.[3] Whilst in this position she was responsible for all wheelchair racing aspects of the British Athletics World Class and Talent Development Programs and coached Hannah Cockroft to three gold medals at the 2016 Rio Paralympics and eight gold medals at three IPC Athletics World Championships.[9] She also coached Richard Chiassaro, Toby Gold and Stephen Osborne during this time.
Since January 2018 she has worked as a Consultant Coach with British Athletics and is coaching British Paralympic athletes Hannah Cockroft and Richard Chiassaro[10] as well as mentoring other athletes and personal coaches.