On 24 October 2019 Eutelsat released a statement saying the company was investigating an incident on one of the bird's two solar arrays.[8]
On 17 January 2020 Eutelsat issued a statement saying that one of the two arrays was unusable, and the resulting power shortage meant that the satellite could operate at only 45% capacity. The satellite was expected to enter service in late January 2020. The satellite was planned to replace the Eutelsat 5 West A. However, due to the power shortage, Eutelsat 5 West A ultimately remained operational for longer than originally planned in a fuel-saving inclined orbit. This extension was one part of the mitigation activities. Eutelsat 5 West B's problems was projected to cost Eutelsat several million euros. Eutelsat had not decided (as of January 17) the size of the ensuing insurance claim.[9]
The European GNSS Agency's GEO-3, a hosted payload of the Eutelsat West B, was not affected by the power loss and was expected to function normally. It entered service on February 14, 2020.[10]
Launches are separated by dots ( • ), payloads by commas ( , ), multiple names for the same satellite by slashes ( / ). Crewed flights are underlined. Launch failures are marked with the † sign. Payloads deployed from other spacecraft are (enclosed in parentheses).