This article's factual accuracy may be compromised due to out-of-date information. Please help update this article to reflect recent events or newly available information.(May 2013)
Brilliance of the Seas undertakes Western Caribbean cruises out of Tampa, Florida, during the winter season and cruises Vancouver to Alaska in the summer. Now it also offers cruises to the Bahamas and to the Caribbean.[6]
Incidents
On her sea trials in June 2002, a net got tangled in the ship's propeller and had to be removed by divers.[7][8]
Heeling incident
On December 11, 2010, Brilliance of the Seas left Rhodes, Greece on a cruise around the eastern Mediterranean, and experienced very high seas and 80 mph (130 km/h) wind gusts. At around 2:15 AM, it was reported that in a cluster of ships rushing to enter the port of Alexandria, a freighter turned in front of Brilliance of the Seas, forcing the ship's captain, Erik Tengelsen, to slow below the 9 knots (17 km/h; 10 mph) necessary to maintain her stabilisers' function. The ship started to heel to port and starboard violently. Passengers reported that they were thrown out of beds; furniture and unsecured objects tossed and slid about their staterooms. Two grand pianos broke free and were demolished during the incident. Windows and mirrors were smashed, and the spa basins were damaged. A reported 138 passengers needed medical treatment for their injuries, the most serious of which were two guests that sustained broken bones. The heeling incident lasted several minutes, after which the captain acknowledged that it had been a "horrifying experience." Captain Tengelsen reported to news outlets that he was taken by surprise at the force of the storm when, he said, weather reports leaving Rhodes only forecast winds at 45 knots (83 km/h; 52 mph) with gusts of 50–60 knots (93–111 km/h; 58–69 mph). The next morning, Royal Caribbean International announced through its crew that a $200 per-stateroom refund would be given. Following a brief, but vocal outrage by passengers, Royal announced that on top of the $200, passengers could also expect a full refund of each passenger's stateroom fare.[9][10] A lawsuit brought by the husband of Barbara Davey, a Scottish woman who fell into a coma three days afterwards and later died, claimed that her death had been caused by head injuries sustained during the incident.[11]
George Allen Smith disappeared on July 5, 2005, when the Brilliance of the Seas was between Greece and Turkey. He was a passenger on his honeymoon. Blood was found inside and outside his room. His family accuses Royal Caribbean of failing to adequately handle the case. The case led to an FBI investigation and a congressional inquiry in the United States.[12]
2024 propulsion issues
On March 21, 2024, during a South Pacific Islands cruise that began on March 19, 2024, a mechanical issue developed with the propulsion system of the Brilliance of the Seas, and the cruise was cancelled on March 22, 2024. Guests received a 50% cruise credit. The planned subsequent cruise to Tasmania was also cancelled to accommodate the required maintenance. Guests scheduled for the subsequent cruise received a full refund and a 50% cruise credit, as well as limited reimbursement for travel fees incurred.[13]
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